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Java script error

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Andrewd
    Member

    Hi everytime i want to edit a form or create a new one i get a javascript error and then i cant save, add or edit a form. When i refresh the page i can then add one more field and then the same error occures. Any suggestions?

    Posted 14 years ago on Monday July 19, 2010 | Permalink

  2. Kevin Flahaut
    Administrator

    Andrew,

    There's no way to really know what's going on without seeing the error and what's happening (or not happening). If you can send us an admin login to your site via the contact form we'll be happy to get in there and see what we can find out.

    Posted 14 years ago on Monday July 19, 2010 | Permalink

  3. Andrewd
    Member

    Hi Kevin,

    The site is on a staging server and is not yet accessible to anyone outside our work network. So its abit difficult. Got an email from Carl Hancock with some steps to follow.

    "This sounds like some sort of javascript conflict. Another plugin (or possibly your theme) is outputting javascript in the admin and isn't isolating it to only output the javascript when it is necessary.

    What you will need to do is check for plugin and theme conflicts:

    - Activate the default WordPress theme (Kubrick on 2.0, 2010 on 3.0)
    - Test Gravity Forms to see if it works properly

    If it does work properly then something in your theme is causing a javascript issue. If it doesn't work properly then move on to checking for plugin conflicts:

    - Deactivate ALL plugins
    - Activate Gravity Forms
    - Test Gravity Forms to see if it works properly

    If Gravity Forms works properly then you will need to now check to see which plugin is causing the issue:

    - Activate each plugins one by one
    - Test Gravity Forms after you activate each plugin

    You will most likely then hit a plugin that causes the issue to start happening. That plugin is most likely outputting javascript on the Gravity Forms admin pages because the developer of whichever plugin is causing the issue didn't code it properly."

    Posted 14 years ago on Tuesday July 20, 2010 | Permalink

  4. Carl Hancock
    Administrator

    Yes, follow those directions as a first step to try and determine the problem. Let us know how it goes.

    Posted 14 years ago on Tuesday July 20, 2010 | Permalink

  5. Andrewd
    Member

    I'm now so confused i don't know what to do. I followed the instructions to the letter but i keep getting the same java script error no matter if i disable all plugins or use the default theme. i even disabled all plugins and used the default theme at the same time but to no avail.
    Stil the same javascript error.

    Posted 14 years ago on Wednesday July 21, 2010 | Permalink

  6. Chris Hajer
    Key Master

    What is the error? And what browser does it occur with? I'd like to try to reproduce it. Also, what version of Gravity Forms and WordPress?

    I have had some weird things with Chrome and Firefox where an add-on was making a call that resulted in the javascript error, but it still shows up in the error console (I'm thinking maybe some Gmail checker add-on or something.) It just happened to show up in the console at the same time as trying to isolate a website problem.

    Posted 14 years ago on Wednesday July 21, 2010 | Permalink

  7. Andrewd
    Member

    @illinoisharley

    I'm using IE 8 and my worpress version is 2.9.2.

    "everytime i want to edit a form or create a new one i get a javascript error and then i cant save, add or edit a form. When i refresh the page i can then add one more field and then the same error occures." Thanks for the reply and help.

    Posted 14 years ago on Friday July 23, 2010 | Permalink

  8. Chris Hajer
    Key Master

    What is the actual JavaScript error though? Did you post it and I missed it? Or is it just functionality that is not working as expected with no actual error message?

    For example, I get an error like this in my WordPress admin:

    Error: jQuery("#title_1279898215").Counter is not a function
Source File: http://www.example.com/wp-admin/
Line: 389

    But everything seems to be working OK. Sounds like something is not working as expected for you (an understatement), but what is the JavaScript error you mentioned in the first post?

    Thanks

    Posted 14 years ago on Friday July 23, 2010 | Permalink

  9. Carl Hancock
    Administrator

    It's very difficult to debug a user/server specific issue without having access to look at the site firsthand.

    Could you setup a test site somewhere that we could access and see if you can replicate the issue and if you can then give us access to it?

    Posted 14 years ago on Friday July 23, 2010 | Permalink

  10. Andrewd
    Member

    @ Carl

    The site wil go live in about 3 weeks i have created temp forms with formbuilder when the site is live i will Email you access info

    Posted 14 years ago on Tuesday July 27, 2010 | Permalink

  11. Carl Hancock
    Administrator

    Okay Andrew, keep us posted and we will look into it once we can access the live site.

    Posted 14 years ago on Tuesday July 27, 2010 | Permalink