Just a spinning wheel « Gravity Support Forums

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Joe
Member

I have created a form for users to register on my site. This is a Buddypress site.

If I have Ajax activated, it just spins and spins, but if I do not have Ajax activated, it seems to submit but will just show the page with the heading and no form, but also no confirmation on either option.

The user is registered and the account created, the email is also sent out, but it doesn't tell the user that it has gone through in either case.

This is the page where the form is:
http://farehamradio.com/join-in

Thanks.

Posted 12 years ago on Saturday November 10, 2012 | Permalink
Chris Hajer
Key Master

Have you already tested for theme and plugin conflicts by following these instructions http://rkt.gs/testing

I see some extra < p > and < br /> tags being added to the Gravity Forms output. This is not being done by Gravity Forms but by something on your site. Typically, themes with the [raw] shortcode do this to the gravityforms shortcode output and it breaks the jQuery functionality. You can read more about this problem here: http://www.gravityhelp.com/forums/tags/raw

The quick fix is to wrap the gravityforms shortcode in the [raw] shortcode. However, that's just a work around.

Take a look at this writer's explanation of the problem:
http://theandystratton.com/2011/shortcode-autoformatting-html-with-paragraphs-and-line-breaks

Posted 12 years ago on Monday November 12, 2012 | Permalink
Joe
Member

Thanks Chris, I went through all of that, deactivated all the plugins and used the Twenty Ten theme and have discovered where the problem lies, but don't know how I can deal with it.

The problem plugin is BuddyPress. The problem persists until BP is deactivated.

The site is a community site though, so I'm not able to do it that well without BuddyPress.

Posted 12 years ago on Monday November 12, 2012 | Permalink
Chris Hajer
Key Master

Can you try wrapping the [gravityforms] shortcode in the [raw] shortcode and see if that works when BuddyPress is active? Please see these discussions if you have not already:

http://www.gravityhelp.com/forums/tags/raw

Posted 12 years ago on Tuesday November 13, 2012 | Permalink
askmepc
Member

I have this problem too, but oddly only with some people.
About one out of 10 clients cannot submit and just see the spinning wheel.
They get very upset because it is a long form and it does not save the information so they have to keep filling it out.
I do not use buddy press.
Why is it doing this?
http://askmepc-webdesign.com/hub/services/pre-planning-sheet-web-design/

Posted 12 years ago on Thursday November 15, 2012 | Permalink
Chris Hajer
Key Master

There are a few things you can try. Please check for theme and plugin conflicts first by following these instructions http://rkt.gs/testing

Please try embedding the form with AJAX disabled rather than enabled as it is now.

Please disable any caching plugins you may have active.

Please try submitting the form from the form preview.

Please disable the Bad Bahavior plugin.

Posted 12 years ago on Saturday November 17, 2012 | Permalink
askmepc
Member

Thank you . Does it make a difference if you use the ajax feature? I am not even sure what that is exactly.

Posted 12 years ago on Saturday November 17, 2012 | Permalink
Chris Hajer
Key Master

You should not use it unless you have a very specific need for it. Most forms (>95% of them) don't require AJAX.

Does your form work without AJAX enabled, or did any of the other troubleshooting steps help?

Posted 12 years ago on Saturday November 17, 2012 | Permalink