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Kodakeprint Problems

Gravity Support Forums » Plugin Support » Gravity Forms

  1. mammothideas
    Member

    One of my clients recently bought a Kodak printer that uses google cloud printing. The printer automatically gets set up with an @kodakeprint.com address for sending emails directly to print.

    I can't seem to get the GF to send to the email. The Kodak server is not letting them through for some reason. I tried contacting their support multiple times and have been disappointed by their lack of help. If I send the GF to a different email address, then manually forward it the email is received and prints fine.

    If I set an automated forwarder the Kodak server doesn't let it through.

    I wanted to see if anyone else has had any experience with this issue. I sure would appreciate any help.

    Posted 12 years ago on Friday December 23, 2011 | Permalink

  2. kyle
    Member

    Does the printer have a built in whitelist? Maybe it will only accept mail from the account that can successfully send to it.

    Posted 12 years ago on Friday December 23, 2011 | Permalink

  3. mammothideas
    Member

    Thanks for the suggestion Kyle. The default is set to receive from any sender. I've sent emails from the email address that I have set up in the From Email field in the GF and they send through fine.

    Posted 12 years ago on Friday December 23, 2011 | Permalink

  4. kyle
    Member

    I wonder if you could use this plugin:

    http://wordpress.org/extend/plugins/wp-mail-smtp/

    Here is how to set it up to use Gmail:

    http://www.callum-macdonald.com/code/wp-mail-smtp/

    Posted 12 years ago on Friday December 23, 2011 | Permalink

  5. mammothideas
    Member

    Thanks for the suggestion. That gave me the same results.

    Posted 12 years ago on Friday December 23, 2011 | Permalink

  6. Carl Hancock
    Administrator

    It sounds like Kodak's servers are rejecting the email for one reason or another. Typically this is due to filtering the service does on the email to check for validity.

    This means you need to make sure how you are sending the email notifications is reliable as possible, meaning you will have to use SMTP and will have to use a Send From address that is associated with that SMTP account... not an email address from an Email field on your form.

    Email reliability isn't something Gravity Forms controls, it's dependent on server setup and settings. Here is a great article by Joost de Valk on this subject:

    http://yoast.com/email-reliability/

    Posted 12 years ago on Friday December 23, 2011 | Permalink

  7. mammothideas
    Member

    Hey Carl, thanks for that info.

    I used that article and set up SMTP and added the SPF record. Using the wp-mail-smtp plug in I am able to send the test email and it goes through to the printer. Once I try sending one from a filled out GF it seems to be rejected by Kodak.

    If you have any other suggestions, they would be greatly appreciated... otherwise I think I will suggest they try a different brand of printer.

    Posted 12 years ago on Tuesday December 27, 2011 | Permalink

  8. Carl Hancock
    Administrator

    With the WP-Mail SMTP plugin active and configured, if you set the email notification to be sent to your personal email address does it arrive?

    Do you know if Kodak requires plain text email or can it accept HTML emails? Gravity Forms defaults to HTML. To send plain text you need to use a hook to tell it to send using plain text.

    Posted 12 years ago on Wednesday December 28, 2011 | Permalink

  9. mammothideas
    Member

    Yeah, the email will come through to personal email addresses. I have the notification going to multiple addresses and all the other addresses are receiving it.

    They claim to be able to accept html emails, but when I implemented the hook changing it to plain text it came through. Thanks for your help Carl!

    Since I have this set up to send multiple notifications, is it possible to send plain text to some and html to others?

    Posted 12 years ago on Wednesday December 28, 2011 | Permalink

  10. Carl Hancock
    Administrator

    Currently it is not possible to send plain text to some and HTML to others. Right now if you set the notification to send as plain text, that is all it will use.

    We do have big plans for the Notification capabilities in 2012. We will be implementing a much more powerful notification system with the ability to configure however many independent notifications you want for a given form as well as configure what format each individual one should be sent using (html/plain text).

    Posted 12 years ago on Wednesday December 28, 2011 | Permalink

  11. mammothideas
    Member

    Right on, thanks Carl. I will use it as plain text until those changes occur. I really appreciate all of the help.

    Posted 12 years ago on Thursday December 29, 2011 | Permalink