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Labels getting posted as values

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Dave Bowers
    Member

    This may be a bug, but not sure why this would be happening. We have a form set up with conditional logic, that allows you to pick a industry then based on that industry you must pick and application. We are using notifications. What seems to be happening is that the post data coming over for those fields is the label rather than the value.
    I can not see how this might happen, as the code generated by the plugin for the form looks correct as far as name value pairs are concerned. It seems that something is wacked with the parsing out of the data that is sent by email. It is reversed. This is only happening with the fields that have conditional logic. Here is a link to our form.

    Posted 11 years ago on Thursday September 13, 2012 | Permalink

  2. Dave Bowers
    Member

    Sorry, here is the link to the form. http://ertelalsop.com/site/contact-us-today/

    Posted 11 years ago on Thursday September 13, 2012 | Permalink

  3. Chris Hajer
    Key Master

    Where do you see the label rather than the value? Is it in the user or admin notification, and is it when you use the all_fields helper, or some other time?

    Posted 11 years ago on Friday September 14, 2012 | Permalink

  4. Dave Bowers
    Member

    We are seeing it in the email that is sent and created by gravity forms. It does it with both the all fields or with special formatting in notifications. However, it seems to store it correctly in the entries tables. It seems to be a bug in the formating of the email. It is somehow grabbing the label as a variable and not the value.

    Posted 11 years ago on Friday September 14, 2012 | Permalink

  5. Chris Hajer
    Key Master

    Can you export that form for me please (Import/Export menu, then the top menu item, Export Forms) and email it to chris@rocketgenius.com so I can take a look at it and try to recreate the problem. Thanks.

    Posted 11 years ago on Friday September 14, 2012 | Permalink

  6. Dave Bowers
    Member

    Just sent it. Thanks

    Posted 11 years ago on Friday September 14, 2012 | Permalink

  7. Chris Hajer
    Key Master

    I received the email and replied. I need an XML export of the form in addition to what you have already sent. I included instructions in the email.

    Posted 11 years ago on Friday September 14, 2012 | Permalink

  8. Dave Bowers
    Member

    I sent you the XML File. Still waiting a reply. This is holding up our web development a bit.

    Posted 11 years ago on Thursday September 20, 2012 | Permalink

  9. Chris Hajer
    Key Master

    @bmerritt, I deleted the XML from your last reply here. If you would like to post the code somewhere, please post it at pastebin.com or pastie.org.

    Posted 11 years ago on Saturday September 22, 2012 | Permalink

  10. Dave Bowers
    Member

    Ok, here you go. Really do need an answer to this. We did not get a email notifying us of your last message.

    http://pastebin.com/CLf2fwpQ

    Posted 11 years ago on Wednesday September 26, 2012 | Permalink

  11. Chris Hajer
    Key Master

    I replied to your emails with some additional information. Thank you.

    Posted 11 years ago on Wednesday September 26, 2012 | Permalink

  12. Dave Bowers
    Member

    Not seeing them. What address did you send it too? It should be bmerritt@ertelalsop.com. Please resend or post the reply here. Thanks.

    Posted 11 years ago on Wednesday September 26, 2012 | Permalink

  13. Dave Bowers
    Member

    Still awaiting an answer on this issue.

    Posted 11 years ago on Wednesday October 17, 2012 | Permalink

  14. davemac
    Member

    I have the same thing happening.

    I have a product field that contains radio buttons as the field type. I have three options, here's an example option:

    Label is 'Non-Member '
    Value is 'Scoliosis - An update & Spinal Stabilisation Non-Member'
    Price is '$ 193.60 '

    When the entry is viewed in WP admin Forms, Entries the Value is being displayed under the 'Product' column in the table.

    However, in the admin notification email, the Label is being displayed under the 'Product' column in the table.

    XML Export of form here http://pastebin.com/KTde4nJ6

    Posted 11 years ago on Friday October 19, 2012 | Permalink

  15. davemac
    Member

    Wondering if there has been any movement on this issue, or should I start a new topic?

    Posted 11 years ago on Monday October 22, 2012 | Permalink

  16. callibeth
    Member

    I'm having the same issue. It must be a bug. If there's a work-around, I'd like to know it.

    Posted 11 years ago on Wednesday October 24, 2012 | Permalink

  17. davemac
    Member

    OK six days now and still no response at all from RocketGenius?

    Posted 11 years ago on Thursday October 25, 2012 | Permalink

  18. Chris Hajer
    Key Master

    I've asked the developers for their feedback on this one. Sorry for the delay.

    Posted 11 years ago on Thursday October 25, 2012 | Permalink

  19. David Smith
    Member

    Hi Folks,

    Sorry for the delay answering this topic. This is not a bug. By default merge tags will always show the label for the field/choice they represent. If you would like to show the value (where it applies) you can add the ":value" filter like so:

    {Field Title:12:value}

    Let me know if you have any other questions on this. :)

    Posted 11 years ago on Thursday October 25, 2012 | Permalink