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Latest version of Paypal Add-on - can it cause problems?

Gravity Support Forums » Plugin Support » Gravity Forms PayPal Add-On

  1. dmjarvis
    Member

    Hi.
    This is a slightly premature post, as I'm investigating other avenues at the moment, but....

    I upgraded the user registration and paypal add-ons to the latest version this evening on my client's site. When I tried a quick registration via the usual registration page, instead of passing me to paypal to collect payment I was sent straight to the registration confirmation page. When I checked in the dashboard, my user had been created BUT the custom post type that should be also generated hadn't been. This process has been working ok previously. I'm just confirming with the client that she hasn't changed anything else that could have affected this. One change was made very recently to the form to increase the product price, and I'm not convinced they have had any new members since this was done - so this might also have caused the problem.

    Can you think of anything that needs to be done post-add-on upgrade?

    Is there a way for me to install the previous add-on versions again just to discount this as a possiblity?

    Posted 11 years ago on Sunday April 7, 2013 | Permalink

  2. Chris Hajer
    Key Master

    You may have to remap the feed to the form fields if you made any changes to the form. I would start with that. Otherwise, I can send you and earlier version if you email me at chris@rocketgenius.com and let me know what version you were using previously.

    I would try to troubleshoot the new version to get that working, since going back to the old version is not really a good solution. It may be a temporary fix though, if you need it.

    Posted 11 years ago on Monday April 8, 2013 | Permalink

  3. dmjarvis
    Member

    Hi Chris.
    I've checked the feed and it looks ok (and I've re-saved it, deactivated and reactivated the plugins etc.), but it seems to have had no effect. I can send you the login details if you think you might be able to spot the problem quickly (would really appreciate a quick look to make sure I've not overlooked anything stupid). Otherwise, please could you send the previous version of the plugins (paypal addon v1.6 and user registration addon v1.4).
    Best regards, Martin

    Posted 11 years ago on Monday April 8, 2013 | Permalink

  4. Chris Hajer
    Key Master

    Please send me an email at chris@rocketgenius.com and reference this topic. I will send those two add-ons to you. Also include login details for your site and I will take a look.

    Posted 11 years ago on Tuesday April 9, 2013 | Permalink

  5. dmjarvis
    Member

    Chris.
    I have sent you the login details, but I think we have managed to resolve it in the meantime. The issue was that the active form checkbox in the Paypal Forms settings had been unchecked (presumably by the addon upgrade process). If this is the case, then it's maybe something that needs to be looked at, as it wasn't obvious that the box needed to be checked.
    Best regards, Martin

    Posted 11 years ago on Tuesday April 9, 2013 | Permalink

  6. Chris Hajer
    Key Master

    Thanks for the email Martin. I will bring this up to the development team to see if we need to do something different here to prevent unchecking the 'active' box for the form.

    Posted 11 years ago on Tuesday April 9, 2013 | Permalink

  7. intermedia4web
    Member

    I am having the same problem, and this is a new issue (it had worked fine before on other sites). I created a new form and PayPal feed, yet when I submit the form, I get sent directly to the "thank you" message instead of to PayPal.

    I am using Gravity Forms Version 1.6.12 and PayPal Standard Add-On Version 1.7 (the latest).

    Thanks.

    Posted 11 years ago on Friday April 12, 2013 | Permalink

  8. Chris Hajer
    Key Master

    Please be sure the PayPal feed still has a green check mark next to it, indicating that it is active. If that is true and the form still does not work, please share a URL to the page on your site where we can see the form.

    The form submission will not be sent to PayPal if the total is zero, if the feed is not active, or if you are using a PayPal condition which does not evaluate to true.

    Posted 11 years ago on Sunday April 14, 2013 | Permalink

  9. mbarndt
    Member

    I made no changes for more than a week, but ran into problems last week that parellel what others have experienced. I would guess that PayPal changed some aspect of communications.

    My PayPal addon is listed as active.
    The form stopped connecting to PayPal late last week.
    Hitting submit stops with a spinning symbol that does not advance
    You can enter the form from this page -
    http://www.brewstersociety.com/wpBrewster/convention-registration/

    Posted 11 years ago on Tuesday April 16, 2013 | Permalink

  10. Rob Harrell
    Member

    I fixed @intermedia4web's issue on Friday via priority support. Am now addressing @mbarndt's issue via priority support. Closing this thread.

    Posted 11 years ago on Tuesday April 16, 2013 | Permalink

This topic has been resolved and has been closed to new replies.