PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

License not "registering"

  1. I purchased a license yesterday and input it yet I still see the following:

    Register your copy of Gravity Forms to receive access to automatic upgrades and support. Need a license key? Purchase one now.

    I also do not have access to updates or add-ons even though it says my license is valid...

    Posted 6 years ago on Wednesday May 22, 2013 | Permalink
  2. David Peralty
    Administrator

    Which version of WordPress and Gravity Forms are you currently using? Can you test the following please? http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 6 years ago on Wednesday May 22, 2013 | Permalink
  3. It is happening on multiple sites with different themes. Currently running GF 1.7.3 and WP 3.5.1. I tried it with a fresh WP install, no other plugins, default theme and same issue.

    Posted 6 years ago on Wednesday May 22, 2013 | Permalink
  4. David Peralty
    Administrator

    Are all of the sites on the same server?

    Posted 6 years ago on Wednesday May 22, 2013 | Permalink
  5. Nope they are on different servers.

    Posted 6 years ago on Thursday May 23, 2013 | Permalink
  6. If you could fill out a priority support request and hook us up with both a WP Admin login and FTP Access, we can take a closer look:

    http://www.gravityhelp.com/priority-support/

    Posted 6 years ago on Thursday May 23, 2013 | Permalink

This topic has been resolved and has been closed to new replies.