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License not "registering"

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Tomanow
    Member

    I purchased a license yesterday and input it yet I still see the following:

    Register your copy of Gravity Forms to receive access to automatic upgrades and support. Need a license key? Purchase one now.

    I also do not have access to updates or add-ons even though it says my license is valid...

    Posted 11 years ago on Wednesday May 22, 2013 | Permalink

  2. David Peralty

    Which version of WordPress and Gravity Forms are you currently using? Can you test the following please? http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 11 years ago on Wednesday May 22, 2013 | Permalink

  3. Tomanow
    Member

    It is happening on multiple sites with different themes. Currently running GF 1.7.3 and WP 3.5.1. I tried it with a fresh WP install, no other plugins, default theme and same issue.

    Posted 11 years ago on Wednesday May 22, 2013 | Permalink

  4. David Peralty

    Are all of the sites on the same server?

    Posted 11 years ago on Wednesday May 22, 2013 | Permalink

  5. Tomanow
    Member

    Nope they are on different servers.

    Posted 11 years ago on Thursday May 23, 2013 | Permalink

  6. Rob Harrell
    Member

    If you could fill out a priority support request and hook us up with both a WP Admin login and FTP Access, we can take a closer look:

    http://www.gravityhelp.com/priority-support/

    Posted 11 years ago on Thursday May 23, 2013 | Permalink

This topic has been resolved and has been closed to new replies.