PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Limiting customer notifications

  1. I would like to know how to limit my user (or, customer) submissions to just one email. It appears now that when a customer fills out a form more than once he will receive an email with all the submissions he has submitted.

    But the customer may like to have separate quotes for different services they have choosen or enter the number of windows on their mom or neighbors house. Thus it would be advantages for them to recieve a separate quote based on each submission they summit.

    Can you please help provide some direction for me?

    Thanks!

    you can see my form here:

    http://dev.clearlycleanwindowwashing.com/mailing-list-sign-up/

    Posted 11 years ago on Thursday December 20, 2012 | Permalink
  2. One email notification per form submission is sent, and it will contain just the values which were submitted in that entry. Are you saying the notifications from multiple submissions are including more than one entry?

    Can you compare a notification email to an entry to see if they contain the same information?

    Posted 11 years ago on Thursday December 20, 2012 | Permalink
  3. My apologies. I was a little confused. I didn't check the box "enable notification to users." Nor did I insert the merge tag {all_fields}. Thus, I wasn't actually sending a user notification to his submitted entry to his email. (Since I was using my admin email for testing purposes as a user it was also confusing me a bit.)

    However, is what I was and still am receiving is getting apparently all of the notifications to my admin email. It adds the date, time, all the user submitted information and keeps a running tally. Thus when a new user submits a form I receive his information along with all other submissions. It's as if it is just exporting the entire database each time I get a submission. Is that the case?

    How can I receive each individual user submission to my admin email instead of all submissions ever submitted?

    Posted 11 years ago on Friday December 21, 2012 | Permalink
  4. Your experience is not how Gravity Forms works. You will receive in the admin email all the values from that form submission, nothing else. That is the default behaviour if you are using the {all_fields} merge tag in the notification. If you are receiving more than that in each admin notification email, please check for plugin and theme conflicts by following these instructions http://rkt.gs/testing

    Additionally, do you receive the same sort of notification if you submit from the form preview?

    Posted 11 years ago on Friday December 21, 2012 | Permalink