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Line break characters ( rnrn or nn) being inserted into forms and notifications

Gravity Support Forums » Plugin Support » Gravity Forms

  1. iWorldCreative
    Member

    Hi have a problem that line breaks and paragraph breaks are being replaced with the characters rnrn or nn when I save my form.

    They're being inserted into the form's confirmation message box as well as the notification emails.

    Please help!

    Posted 11 years ago on Monday May 7, 2012 | Permalink

  2. David Peralty

    Can I have you follow these instructions to see if you can narrow down the issue:
    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Also, do you have a link to your form?

    Posted 11 years ago on Monday May 7, 2012 | Permalink

  3. iWorldCreative
    Member

    Hi David.

    Thanks for the reply. I have followed the instructions as requested and the issue is still occurring.

    You can view the form on the front end here... http://busseltonskinandbody.com.au/purchase-a-platinum-rewards-card-or-gift-voucher/

    If you like, I can email you an xml export of the forms used on this site

    Posted 11 years ago on Wednesday May 9, 2012 | Permalink

  4. iWorldCreative
    Member

    Hi David.

    Just a quick update. I've done some more digging and found that this problem may actually be caused by a plugin called CustomPress.

    I've contacted the developer of CustomPress and will let you know if I require any help from Gravity.
    Thanks for you assistance so far.

    Chris

    Posted 11 years ago on Wednesday May 9, 2012 | Permalink