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Manually approving "stuck" PayPal payments

Gravity Support Forums » Plugin Support » Gravity Forms PayPal Add-On

  1. phxfilmfoundation
    Member

    PayPal is working great on our website. However, our hosting provider can be a little flaky. I'm guessing that as a result, sometimes the PayPal confirmation does not make it back to the website and a registration will be stuck in "Processing" indefinitely. However, I will get a payment notification from PayPal.

    How can I manually "Approve" a registration, such that it continues with notifying the member, and administrators, and creates the login accounts too?

    Thank you. I LOVE your product. It saves our non-profit organization money in paper forms processing costs.

    Posted 12 years ago on Wednesday July 13, 2011 | Permalink

  2. Carl Hancock
    Administrator

    Before we discuss this further to come up with a solution... for clarification, are the PayPal IPN notifications working some of the time but not all of the time? So sometimes the payment is being marked as Approved in the Entry Details and sometimes it is not even though payment was received in PayPal?

    Posted 12 years ago on Wednesday July 13, 2011 | Permalink

  3. phxfilmfoundation
    Member

    Thanks for the prompt response Carl! Yes, they work sometimes, just not all the time. Yes, sometimes they are marked "Approved" and sometimes they just sit as processing even thought the payment was properly received.

    I did a little bit of poking around and found the option within PayPal for "Instant Payment Notification (IPN) history" I was able to identify the message that was not received, and hit the "resend" option. The IPN was properly received by my website and correctly kicked-off the rest of the workflow.

    Thank you. Consider this resolved.

    Posted 12 years ago on Wednesday July 13, 2011 | Permalink

  4. Carl Hancock
    Administrator

    Yes, I was going to suggest exactly what you have done. You can access your IPN history in PayPal and resend IPN's as needed. Typically IPN is very reliable, but it ultimately does depend on the reliability of both PayPal and your web server. So when this occurs you can resend the IPN via the history. Glad you figured it out!

    Posted 12 years ago on Wednesday July 13, 2011 | Permalink

This topic has been resolved and has been closed to new replies.