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Maximum Character limit not working

Gravity Support Forums » Plugin Support » Gravity Forms

  1. jordancarney
    Member

    When trying to set the maximum character limit for a Post Body field, the limiter is not working.
    Here's what I've found during my own trouble shooting:

    A) If I Preview the form, the character limiter works, and the counter appears.
    B) If I post the form on one of my pages, the character limiter doesn't work. I've tried this with and without the default CSS output (via the Form Settings).
    C) I found a section in the default CSS where it references the "textarea character counter" so I copied that over to my own CSS file, but it seems that hasn't changed anything (the counter doesn't appear either way).
    D) It appears that

    <script type='text/javascript' src='http://jordancarney.com/wp/wp-content/plugins/gravityforms/js/jquery.textareaCounter.plugin.js?ver=1.5.2.8'></script>

    isn't being loaded when posting the form on a page. I'm not sure what would prevent this particular script from being loaded though...

    Test web form URL: http://jordancarney.com/wp/?page_id=190

    Thanks in advance

    Posted 12 years ago on Wednesday August 17, 2011 | Permalink

  2. Kevin Flahaut
    Administrator

    The character limitation isn't related to the CSS, it's client-side scripting. If it works in your preview page and not in your theme, then there's some kind of script conflict that's causing your problem.

    Have you tried testing for a theme/plugin conflict yet/

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Also, it's hard to test your form for a character limit when I'm not sure what the limit is supposed to be.

    Posted 12 years ago on Wednesday August 17, 2011 | Permalink

  3. jordancarney
    Member

    The mysterious "script conflict" was me completely forgetting I had commented out a footer script call while testing for something unrelated to gravity forms. Wow am I embarrassed now!

    Thanks for the assistance!
    (Feel absolutely free to delete this thread)

    Posted 12 years ago on Wednesday August 17, 2011 | Permalink

  4. Chris Hajer
    Key Master

    No problem. Thanks for the update. It might help others find the same problem in the future.

    Posted 12 years ago on Wednesday August 17, 2011 | Permalink

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