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Multiple entries and e-mails per form submission

  1. I'm setting up Gravity Forms for the first time and really like it. I've having one problem, though. Every time I submit a form I get multiple entries and e-mail messages. I was getting two copies but I just tested it and received six copies. Any ideas?

    Posted 14 years ago on Wednesday February 24, 2010 | Permalink
  2. You are most likely experiencing a plugin conflict. Another plugin you are running is most likely interfering with form submissions and causing them to occur multiple times.

    Test for Theme Conflicts

    - Activate the default theme (Kubrick)
    - Test Gravity Forms to see if duplication occurs

    If it works, then there is something in your theme, most likely in the functions.php file preventing it from functioning properly.

    If it does not work then you will have to test for Plugin Conflicts.

    Test For Plugin Conflicts

    - Deactivate *ALL* Plugins
    - Activate Gravity Forms
    - Test Gravity Forms to see if duplication occurs
    - Activate each other plugin one by one, testing Gravity Forms after each plugin you activate.
    - If you hit a plugin that causes it to stop working, make note of it and deactivate it and continue just to test all the plugins you are running.

    When/if you hit a plugin(s) that is causing a conflict, let us know the results and we can look into it further. We can't guarantee there will be anything we can do about it because we have no control over what other plugins do, but we can certainly look into if it's something we can prevent on our end.

    Posted 14 years ago on Wednesday February 24, 2010 | Permalink
  3. Yes, it appears to be a conflict with HeadSpace2 from http://urbangiraffe.com/plugins/headspace2/

    Posted 14 years ago on Wednesday February 24, 2010 | Permalink
  4. We'll look into the HeadSpace2 conflict and see if there is anything we can do on our end to resolve it. No guarantees as we can't control other plugins, but we can see if we can do anything on our end to prevent it from happening.

    Posted 14 years ago on Wednesday February 24, 2010 | Permalink
  5. Thanks. I created a ticket in the HeadSpace2 tracker too.

    Posted 14 years ago on Wednesday February 24, 2010 | Permalink