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Multiple page form data loss

Gravity Support Forums » Plugin Support » Gravity Forms

  1. vnative
    Member

    Hello,

    We have a 10 page form that take our users about 30 minutes to complete. We have had several users get to the last few pages and either the browser crashes, server goes down, or they lose their internet connection. My hope was that the form would be partially submitted depending on which page they were on. However, when I look at the entries, i don't see their data. Can you tell me how the data is tracked from one page to the next? Shouldn't the data be posted to the database upon hitting the next or previous buttons so that no data is lost during the process? Also, can the user continue where they left off somehow?

    Any help with this would be greatly appreciated. At this point, if we don't find a solution, we'll need to resort back to sending out the word document of our form.

    Thanks, Josh

    Posted 13 years ago on Thursday August 25, 2011 | Permalink

  2. Carl Hancock
    Administrator

    Currently form data is not stored until the last page is submitted. We plan on introducing a "Save and continue" option in the future, but currently the only way to do this would be to implement your own functionality as a customization.

    There is a javascript hook that fires each time the Next page button is selected which you can use to store or update a cookie containing field data. You could then write a customization to pre-populate field values using that cookie data. But it would have to be done as a customization, so we can't write that code for you.

    Posted 13 years ago on Thursday August 25, 2011 | Permalink