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Name field option greyed out

  1. malkie
    Member

    In my Name Field the Name Format drop down menu is greyed out, so I cannot change from the normal setting to simple which I would like to use.

    Am I missing something in basic settings ?

    Thanks

    Posted 6 years ago on Wednesday April 3, 2013 | Permalink
  2. David Peralty
    Administrator

    These kinds of issues are usually due to a theme or plugin conflict where a third party is outputting a script on our admin pages, causing weird issues. Can you try the following troubleshooting steps please? http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 6 years ago on Wednesday April 3, 2013 | Permalink
  3. malkie
    Member

    Wow that was a quick reply :)

    I will follow the troubleshooting steps at the link you posted.

    Thank you

    Posted 6 years ago on Wednesday April 3, 2013 | Permalink