PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Next page of a multi page form won't load

Gravity Support Forums » Plugin Support » Gravity Forms

  1. vshafiq
    Member

    I had a multi page form working fine. I have since moved the website to a new server and changed the domain name. Now once I fill out the first page of the form and hit "Next", the loader keeps turning but the next page will not load. Any ideas?

    Posted 11 years ago on Thursday November 15, 2012 | Permalink

  2. David Peralty

    Depending on how you moved it, there might be issues due to that. Can you link to your form, so we can take a look?

    Posted 11 years ago on Thursday November 15, 2012 | Permalink

  3. vshafiq
    Member

    http://infiniteedgelearningcenter.com (Get Started Now)

    Posted 11 years ago on Thursday November 15, 2012 | Permalink

  4. David Peralty

    You have the following JQuery in your theme:
    <script type='text/javascript' src='http://ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js?ver=3.4.2'></script>

    Gravity Forms needs version 1.7.1 or above. WordPress by default comes with a newer version. Can you please look at resolving this?

    Posted 11 years ago on Thursday November 15, 2012 | Permalink

  5. vshafiq
    Member

    How do I go about doing this?
    Is this something I need to fix on the server or the theme itself?

    Posted 11 years ago on Thursday November 15, 2012 | Permalink

  6. David Peralty

    You will need to fix your theme. Or contact the theme developer for a fix. All my best!

    Posted 11 years ago on Thursday November 15, 2012 | Permalink

  7. vshafiq
    Member

    I am wondering how it worked yesterday on another server? It was the same theme...

    Posted 11 years ago on Thursday November 15, 2012 | Permalink

  8. David Peralty

    Something must have changed to have such an old version of JQuery to get put into the header of your theme. I wish I had better advice, but that version of JQuery is too old for Gravity Forms to work correctly.

    Posted 11 years ago on Thursday November 15, 2012 | Permalink

  9. vshafiq
    Member

    Could it be the new server set up?

    Posted 11 years ago on Thursday November 15, 2012 | Permalink

  10. David Peralty

    Let's deal with the JavaScript issue first, and then if it doesn't solve the issue, we can try to come up with other ways to isolate the issue.

    Posted 11 years ago on Thursday November 15, 2012 | Permalink

  11. vshafiq
    Member

    Ok I am told my theme does not load JQuery. I am told it could be a plugin. Any ideas on how I can fix ?

    Posted 11 years ago on Thursday November 15, 2012 | Permalink

  12. David Peralty

    Here are the instructions we give for a theme/plugin conflict:
    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 11 years ago on Thursday November 15, 2012 | Permalink

  13. vshafiq
    Member

    Ok here is what I found:

    If I create a new form with only 2 test questions (each on a separate page) it works fine with all the plugins activated. So it is not a theme or plugin issue.

    There seems to be something in my existing form creating an issue. It is quite a complex form with conditional logic, but the funny thing is it was working originally. It may have broken after I edited a field or 2...not quite sure.

    Short of starting from scratch and recreating the entire form again - which will be quite time-consuming - can you think of something in the form that may be causing this issue?

    Posted 11 years ago on Thursday November 15, 2012 | Permalink

  14. Chris Hajer
    Key Master

    Assuming you performed the theme and plugin conflict resolution steps correctly, and the correct version of jQuery is loaded in the head of the site, and only one instance of jQuery is being loaded ...

    It's related to the conditional logic rules you have in place. If you created the rules then edited one of the fields that conditional logic depended on, you may have broken the conditional logic.

    You can try exporting the form then reimporting it, and see if the conditional logic works. If not, you can continue troubleshooting or you can create the form from scratch.

    Posted 11 years ago on Saturday November 17, 2012 | Permalink