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No automatic email notifications

  1. topher1kenobe
    Member

    I have a pretty simple form that isn't automatically sending email notifications. I have them set up to email the form owner and submitter.

    We can go into a submission and press the button to re-send and that works just fine, so I know it CAN send email.

    Where can I look to fix it?

    Posted 7 years ago on Friday February 22, 2013 | Permalink
  2. This link should help you out:

    http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications

    Posted 7 years ago on Friday February 22, 2013 | Permalink
  3. topher1kenobe
    Member

    I've done those things now and there's no change in what's happening.

    Posted 7 years ago on Friday February 22, 2013 | Permalink
  4. topher1kenobe
    Member

    Hey guys, any more help on this?

    Posted 7 years ago on Tuesday February 26, 2013 | Permalink
  5. David Peralty
    Administrator

    What we have listed in that documentation link is the summation of our ability to support the notifications issue. If you have installed and configured an SMTP plugin, and you are still having issues, the next step would be to contact your web host to look through server logs to find out what could be causing the issue.

    Posted 7 years ago on Tuesday February 26, 2013 | Permalink
  6. topher1kenobe
    Member

    I'm really at a loss here. WordPress sends email just fine. GF even sends email just fine if I go into an entry and click "resend". It's ONLY on initial submit that it doesn't send either the admin notification email or the submitters email.

    Does GF keep any kind of log? The server logs aren't showing any errors at all.

    Posted 7 years ago on Sunday March 10, 2013 | Permalink
  7. David Peralty
    Administrator

    By default, it doesn't as it is WordPress sending the e-mail, not Gravity Forms. But if you send me an e-mail, I can see about sending you our logging plugin. If you are using the latest versions of both WordPress and Gravity Forms, it should be able to do e-mail notification logging. But before I do, did you try an SMTP plugin?

    Posted 7 years ago on Monday March 11, 2013 | Permalink