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No Email Notifications

  1. I set up 2 separate WordPress installs on the same domain for a couple of landing page registration pages. (Different themes, different logins, the client wanted to keep the registration data separate which is why I set up different installs).

    Both forms use Gravity Forms for submission. Both are set to go to the same recipient. One of the landing pages will send an email notification after submission, and the other does not, and I'm a little confused as to why that is. The notification settings are configured identically, and both forms record entry submissions just fine. I'm kind of at a loss with support, since we use the GF plugin on other sites on our server that submit and notify via email correctly.

    Posted 7 years ago on Thursday October 11, 2012 | Permalink
  2. David Peralty
    Administrator

    Sounds like you'll need to install and configure an SMTP plugin to help WordPress deliver the e-mails. Gravity Forms uses WordPress' wp-mail.php (sendmail) and as such it can be a bit finicky. If you install and configure a SMTP plugin, it may resolve your issue. Also, make sure your from address is a valid e-mail address so your server doesn't block it as spam.

    Posted 7 years ago on Thursday October 11, 2012 | Permalink
  3. Hmmmm, I downloaded WP-Mail-SMTP, installed the plugin and set it up with a verified gmail address. I received the test email from the plugin just fine. However, the form still doesn't send an email notification upon submission.

    Posted 7 years ago on Thursday October 11, 2012 | Permalink
  4. How are your notifications configured? What are the "To" and "From" email addresses? If you change one or the other, is your result any different?

    Posted 7 years ago on Sunday October 14, 2012 | Permalink
  5. I got the forms to finally work, but the issue seems to be sporadic.

    I could not get the form to send a notification no matter what I did. I created a new form, with the same fields - and notifications started working.

    In one instance, also encountered a bug where changing the submission from a Thank You text to a page redirect causes an issue where an email notification won't be sent out.

    Posted 7 years ago on Wednesday October 17, 2012 | Permalink
  6. Those are very strange experiences you are having there. I have not heard of anyone else having found exactly the same thing.

    Posted 7 years ago on Thursday October 18, 2012 | Permalink
  7. I have the same issue. I can send a user notification to in-house domains, e.g. @mydomain.com , however external domains do not receive the email. I am using SMTP and the test emails work just fine.

    http://championstartup.com/email-referral/

    Posted 7 years ago on Wednesday October 24, 2012 | Permalink
  8. The Echelon theme uses the [raw] shortcode. Documentation: http://themes.mysitemyway.com/echelon/shortcodes/

    The addition of the function and associated [raw] shortcode to the theme changes how WordPress processes all shortcodes, including the Gravity Forms shortcode. Your theme is adding additional markup to the [gravityforms] shortcode output. Take a look at the source of the page around the gform_footer top_label. There are extra < br /> and < p > tags being added. This can cause all sorts of problems with Gravity Forms. You need to fix this problem first before we can move on to notification issues.

    You can read more about this [raw] shortcode in these topics:
    http://www.gravityhelp.com/forums/tags/raw

    The quick fix is to wrap the [gravityforms] shortcode in the [raw] shortcode. That works around the problem. The permanent fix is to remove the function and shortcode from the theme.

    Posted 7 years ago on Thursday October 25, 2012 | Permalink