PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

No Emails sent to BCC recipients

Gravity Support Forums » Plugin Support » Gravity Forms

  1. neoncs
    Member

    As per subject.
    Gravity forms: Version 1.6.4.5.4
    WP: 3.4

    Disabled ALL plugins and enabled gravity forms
    Set theme to TwentyTen

    Still no email to BCC recipients. Emails are sent to Primary no problem.

    Any other suggestions?

    Posted 12 years ago on Tuesday June 26, 2012 | Permalink

  2. epbeugel
    Member

    Same issue here!

    Everything is working except the BCC field. Users get their confirmation emails, the administrators also get theirs (routing) But we want to archive the emails to a separate mailbox. (BCC) field.

    But the emails never arrive in the BCC mailbox.

    Any help is appreciated.

    Posted 12 years ago on Tuesday November 13, 2012 | Permalink

  3. brasofilo
    Member

    Another one experiencing the same.

    Hosted at WestHost.

    I'm inspecting $form with the filter gform_pre_submission_filter and the [bcc] field is there.

    Email never arrives.

    Posted 12 years ago on Saturday December 1, 2012 | Permalink

  4. David Peralty

    Almost all of the e-mail issues we've been seeing lately are either a plugin conflict or a host configuration issue. We suggest people install and configure a SMTP plugin on their WordPress installation and try using a third party SMTP server.

    Of course you can also try troubleshooting for a plugin conflict, a main source of WordPress sendmail issues (which is what Gravity Forms uses to send e-mails).

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 12 years ago on Sunday December 2, 2012 | Permalink

  5. brasofilo
    Member

    David, thanks for the feedback.

    The SMTP plugin solution doesn't run on this particular server.

    What "host configuration issue" could be?

    Thanks

    Posted 12 years ago on Monday December 3, 2012 | Permalink