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Forsite Media
Member

I've got something odd going on. A clients site has been using GF from practically day one, but for a few weeks now - we only recently discovered this - new entries are not shown on the lists. In fact, it just shows 0 entries and even old entries do not show.

When entering a new entry via one of the forms I do get a confirmation notice, but the admin email address doesn't actually receive my entry.

I have set up a test site on the same server with no plugins active other than GF and the same problem occurs. I'm lost where to look next.. AFAIK nothing has been changed on the server nor can I think of anything that could have this affect.

We had 1.3.11 running, upgraded tot 1.3.13.1 and the problem doesn't go away. Also tested with 3.0 and 3.0.1. Also, no effect..

Any clues would be greatly appreciated. The life site is http://www.lifehacking.nl/contact in case you would like to take a look.

Posted 14 years ago on Monday August 16, 2010 | Permalink
Carl Hancock
Administrator

If it was working and now it is not, something within the site setup or server environment has had to have changed. The code associated with saving an entry hasn't changed, nor is anyone else reporting this issue so it isn't something we have encountered before.

When you tested using a test site were you using the same theme or were you using the default WordPress theme (TwentyTen)? Are you using any hooks in the theme to change any of the GF functionality?

Posted 14 years ago on Monday August 16, 2010 | Permalink
Forsite Media
Member

Thanks Carl for your quick reply. I figures as much regarding the not changed code on your part. The theme hasn't seen any changes for quite a while but I'll test it right now.

Posted 14 years ago on Monday August 16, 2010 | Permalink
Carl Hancock
Administrator

Also keep in mind hosts sometimes change things on their end without communicating those changes to end users. It's possible a server configuration change could have happened without your knowledge that could have impacted things. Not saving the data to the database is very odd, we haven't encountered this issue before the way you described.

Posted 14 years ago on Monday August 16, 2010 | Permalink
Forsite Media
Member

So it looks server related .. I guess (?). Twenty Ten gives the same error. Only the header of the email is sent cutting off the subject line or not displaying it at all.

Any clues on what might have been changed on a server to cause that kind of behavior?

Posted 14 years ago on Monday August 16, 2010 | Permalink
Carl Hancock
Administrator

I would start with the PHP and MySQL versions and see if your host has upgraded them recently. MySQL may have been upgraded which may have been caused problems with existing data, although that shouldn't impact a fresh install on a new test site.

There is something definitely going on on the server end of things for it to be acting goofy like that. What web host is this on?

Posted 14 years ago on Monday August 16, 2010 | Permalink
Forsite Media
Member

Media Temple if I'm not mistaken.. Will do some more testing on completely fresh installations and see what happens.

Any idea why it might get cut off btw? Seems like such strange behavior...

Posted 14 years ago on Monday August 16, 2010 | Permalink
Carl Hancock
Administrator

Yea, I have no idea why it would be cut off. The entire issue you are describing is strange and we have never seen it before. It's definitely a server environment issue of some sort, but unfortunately my expertise isn't in server/network configuration.

Posted 14 years ago on Monday August 16, 2010 | Permalink
Forsite Media
Member

Had a chance to do some more testing. I created a new subdomain on the same VPS and installed just WP 3.0.1 + GF 1.3.13.1 and everything is working fine now.. but just on that subdomain.

For the life of me I can't figure out where else to look in the main site to get this going again..

Posted 14 years ago on Friday August 27, 2010 | Permalink
Forsite Media
Member

Emptied the GF data via the settings, reconfigured it and just to be certain upgraded W3TC to the latest version and it seems to work now ... *stumped*

Are there any knows issues with W3TC?

Posted 14 years ago on Friday August 27, 2010 | Permalink
Carl Hancock
Administrator

There are known issues with W3TC if using database caching and you have not setup W3TC to ignore database requests for Gravity Forms tables. GF relies on live data to function so if W3TC returns cached results it causes issues with saving forms properly.

Posted 14 years ago on Saturday August 28, 2010 | Permalink
rapprich
Member

I'm having a similar problem with my multisite installation hosted on mediatemple dv. When I try to access gravityforms from any subdomain backend, it redirects me to rootdomain/wp-admin.php?c=1. Any progress on this issue?

Posted 14 years ago on Tuesday September 28, 2010 | Permalink
Carl Hancock
Administrator

@rapprich The issue you are having is not the same as the original poster on this thread. Your issue sounds like a permalink issue related to how permalinks are working on your server. wp-admin.php?c=1 isn't a page Gravity Forms uses or links to. This is either a problem with your WordPress multi-site install or a server configuration issue related to permalink handling on your site.

Posted 14 years ago on Tuesday September 28, 2010 | Permalink
rapprich
Member

Thanks for the response Carl. Knowing what not to look into will prove to be a timesaver.

Posted 14 years ago on Tuesday September 28, 2010 | Permalink