PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

No License included with email

  1. accentix
    Member

    Here is what I received in my email confirmation. I was able to download the plugin. How do I get a license? See actual pasted email below:

    Here is your registration key for Gravity Forms Single License:

    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
    <html xmlns="http://www.w3.org/1999/xhtml" >
    <head>
    <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
    <title>Database Error</title>

    </head>
    <body>
    <h1>Error establishing a database connection</h1>
    </body>
    </html>

    Posted 15 years ago on Thursday August 12, 2010 | Permalink
  2. It looks like a hosting hiccup. Send us an email at customerservice@gravityforms.com and we'll resend your license information. Be sure to include the email address that you used to purchase the plugin.

    Posted 15 years ago on Thursday August 12, 2010 | Permalink
  3. accentix
    Member

    Just did that. Got a bounce.

    Delivery to the following recipient failed permanently:

    customerservice@gravityforms.com

    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 No Such User Here" (state 14).

    Posted 15 years ago on Thursday August 12, 2010 | Permalink
  4. LOL. okay, 2 for 2 today. I probably just mis-typed. Drop me a line directly at kevin@rocketgenius.com and I'll send you the info. Sorry for the inconvenience.

    Posted 15 years ago on Thursday August 12, 2010 | Permalink
  5. I found your email. We'll have to do a quick database lookup on the key and will send it over your way by morning. The plugin is fully functional without it so you can use it now, you'll just need the key for the automatic updates.

    Posted 15 years ago on Thursday August 12, 2010 | Permalink
  6. accentix
    Member

    Thank you.

    Posted 15 years ago on Thursday August 12, 2010 | Permalink

This topic has been resolved and has been closed to new replies.