PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

No longer receiving email notifications

Gravity Support Forums » Plugin Support » Gravity Forms

  1. GoAskErin
    Member

    Here's the problem:
    I created a simple form to test receiving admin email notifications, but the messages did not include the submission fields or merge tag data I had specified. To solve this problem, I reinstalled GF and ran the meta recovery tool. Now I receive NO notifications. Nothing at all. I've searched forum topics, not sure where to begin to solve this issue. Please advise.

    Posted 12 years ago on Tuesday November 22, 2011 | Permalink

  2. Chris Hajer
    Key Master

    Sounds like you should start over at square one. Uninstall Gravity Forms completely using the button on the bottom of the settings page. Do this ONLY if you can afford to lose any forms and any entries which many have already been created.

    Then, reinstall the latest Gravity Forms. Be sure you're running the latest WordPress.

    Now, create a simple form, configure your notifications and see what happens. Please share a link to your site with the simple form on it, and be sure user notifications are enabled, and we will test it for you.

    Posted 12 years ago on Wednesday November 23, 2011 | Permalink