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No Mail coming out of Form Submissions

Gravity Support Forums » Plugin Support » Gravity Forms

  1. liferules04
    Member

    The subject says it all... I ahve doen the following:
    1. Switched to TwentyEleven theme and verified that it is not a theme issue.
    2. Tried WP Mail SMTP. Found out Shared Hosting at Hostgator does not allow SMTP, but I set plugin to use PHP mailer and the test message arrives just fine.
    3. Disabled WP Mail SMTP and tried mail test as described here (http://butlerblog.com/2012/09/23/testing-the-wp_mail-function/) and mail system seems to be working fine.
    4. Disabled all plugins except Gravity Forms had no effect.

    Any suggestions would be helpful as I need to resolve this for my client.

    Posted 11 years ago on Thursday June 6, 2013 | Permalink

  2. David Peralty

    Is the e-mail address you are trying to send from a real e-mail address on the server? Here are our troubleshooting steps for notifications - http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications

    Posted 11 years ago on Thursday June 6, 2013 | Permalink

  3. liferules04
    Member

    Yes it is a real email address... I have stepped through the URL for troubleshooting...

    Posted 11 years ago on Thursday June 6, 2013 | Permalink

  4. David Peralty

    Have you contacted your host to see if any error logs are being written? Have you read Joost de Valk's article about E-mail reliability?

    Posted 11 years ago on Thursday June 6, 2013 | Permalink