No page transmission after submit « Gravity Support Forums

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Nick
Member

Hello,

i am using WP 3.5.1, GF version 1.6.12 with PayPal Add-on version 1.6 for a couple of days now. Since I updated the submission on my multi-page forms does not work properly. Basicly the pre submission page freezes.

After hitting the submit button I receive correct confirmation mails of the order, but the ajax keeps keeps circling. There is no transmission to the confirmation page in the browser.

In case customers had been choosen PayPal as paying method the transmission to the PayPal sandbox does not happen as well.

You can try out on this form: http://www.ra-plutte.de/markenanmeldung-online-de
or this one with less modifications and external js if you like: http://www.ra-plutte.de/recherchen

Posted 11 years ago on Tuesday February 12, 2013 | Permalink
Chris Hajer
Key Master
Can you try without W3 Total Cache and see if you can submit properly?

I see this JavaScript error right now:
```
Timestamp: 2/13/2013 9:47:53 AM
Error: TypeError: e is undefined
Source File: http://www.ra-plutte.de/wp-content/cache/minify/000000/3b7dd/default.include.9029ec.js
Line: 2
```
Please try deactivating the cache plugin, clear or flush the cache, then try submitting your multi-page form again. Both sites have the same JavaScript error and both site's source is minimized with W3 Total Cache.
Posted 11 years ago on Wednesday February 13, 2013 | Permalink
Nick
Member

Hi Chris, it worked. Thanks a lot, really great support.

Posted 11 years ago on Wednesday February 13, 2013 | Permalink
Chris Hajer
Key Master

Thanks for the update Nick.

Posted 11 years ago on Sunday February 17, 2013 | Permalink

This topic has been resolved and has been closed to new replies.