Today I got the response below from brandlabs.us, the company who developed our Wordpress template. They explain why the forms won't submit and what my options are.
Does anyone know of a better way to do this?
-----Reply from Brandlabs.us-----
My developers took a closer look at the Contact Us form submission issues. Here are the findings:
The contact us form itself doesn’t use the full URL to post the submission to, so the contact-us form never submits to info.fabrics.net, it instead submits to http://www.fabrics.net. This is because our template utilizes a base tag in order to serve image and script files from http://www.fabrics.net.
The form posts URL is: ”/about-us/contact-us/#gf_6”
but should be: “http://info.fabrics.net/about-us/contact-us/#gf_6”;
Our options are to:
1. Hack a fix, that will be overwritten next time they update their Gravity Forms plugin.
2. Over-write the form script to include the fully qualified URL for the form, which will be overwritten next time they update their Gravity Forms plugin.
3. Report the bug to Gravity forms with a fix suggestion and await an update with the fix included.
Please advise us noting how you would like to proceed.
-----End Reply from Brandlabs-----
Posted 8 years ago on Monday July 9, 2012 | Permalink