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Not being notified of new form submissions

Gravity Support Forums » Plugin Support » Gravity Forms

  1. thaihoamai
    Member

    Hi,

    I just found out that for the last 3 months, Gravity has failed to notify me of people filling out my contact form.

    Looking at the entries, there's no pattern that would dictate why I'm not getting certain contacts. One day I would get one, 2 days later, Gravity doesn't notify me that 3 came in!?!

    Where can I start troubleshooting this? I just spent 3 hours manually checking all the entries and replying back to customers by looking at the entries. Not very productive.

    Thai

    Posted 13 years ago on Friday August 5, 2011 | Permalink

  2. Carl Hancock
    Administrator

    This isn't a Gravity Forms issue, it's a web server issues. If your notifications aren't arriving it's because your web server isn't spending them. Gravity Forms doesn't send the email, it executes a WordPress function that asks your web server to do so.

    Are you able to replicate the issue or is it random? Who is your web host? One web host that is notorious unreliable at sending email is GoDaddy.

    Posted 13 years ago on Friday August 5, 2011 | Permalink

  3. djtommye
    Member

    I'm having this same problem. I've had quite a few emails not go through over the past few months, which is very upsetting. I'll check with my host. Does GF keep any kind of log, other than the database of forms completed?

    Posted 13 years ago on Wednesday August 10, 2011 | Permalink