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Not getting confirmation after "submit" but posted to entries

  1. Not getting confirmation after "submit" but posted to entries with Gravity Forms AddOn for MTouch Quiz.

    http://www.triedandtruetutoring.com/quizzes_math
    password:tutorquiz
    PLEASE HELP. Client is frustrated.

    Posted 12 years ago on Tuesday July 24, 2012 | Permalink
  2. David Peralty

    Does the confirmation message come up when you preview the form in Gravity Forms and go through and fill out the answers? What do you have set for the confirmation message?

    Posted 12 years ago on Wednesday July 25, 2012 | Permalink
  3. Where would I preview the form? Are you saying in the wordpress preview panel? Or Gravity forms addOn section. I am confused. The message is this "Thank you for submitting your results." I put that in the Confirmation tab.

    Posted 12 years ago on Wednesday July 25, 2012 | Permalink
  4. The preview link is present when you are editing the form, or when you hover over the form name in the list of forms. If you are logged in to your site as an administrator, this link will work to preview form number 1: http://www.triedandtruetutoring.com/?gf_page=preview&id=1

    Submit from there, and see if the confirmation text is showing as expected. You may have a plugin conflict. You can begin troubleshooting for that by following these instructions http://rkt.gs/testing

    Posted 12 years ago on Wednesday July 25, 2012 | Permalink
  5. http://www.triedandtruetutoring.com/quizzes_satact/
    password:********
    I do not think you understand what I was asking... Will you take the quiz and see what I mean. It is on the final Submit...

    Posted 12 years ago on Wednesday July 25, 2012 | Permalink
  6. I received a confirmation from MTouch Quiz:

    Congratulations - you have completed SAT Math – Tutor Assessment. Thank you for completing the quiz. Please hit the "submit" button below to submit the quiz to our HR department. Please only click it once. If you qualify, someone from our staff will contact you via E-mail to set up an interview time. If you have any questions, contact hr@triedandtruetutoring.com

    I think they may be replacing or suppressing the Gravity Forms confirmation. We don't have any experience with that 3rd party plugin. Can you check with their support and see if this is the expected behavior? Thank you.

    Posted 12 years ago on Wednesday July 25, 2012 | Permalink
  7. I am saying after you get that confirmation message when you click the "Submit" button beneath it. It does not redirect or give any confirmation leading us to get 30 entries of the same quiz...

    Posted 12 years ago on Wednesday July 25, 2012 | Permalink
  8. I understand. I believe this is a conflict with or feature of MTouch Quiz. Gravity Forms does not work like this normally. Please contact their support.

    Posted 12 years ago on Thursday July 26, 2012 | Permalink
  9. I am the developer of mTouch Quiz. My plugin does not alter GF at all. See this page which has nothing to do with my quiz for the same issue. This is just a normal form. My plugin works by looking at the CSS tags attached to these fields and not by altering gravity form at all.

    http://www.triedandtruetutoring.com/test-form/
    Password is gravityhelp unless he changed it.

    Posted 12 years ago on Thursday July 26, 2012 | Permalink
  10. Thank you for posting an explanation. We'll have another look at it.

    Posted 12 years ago on Friday July 27, 2012 | Permalink
  11. @joshlee18 - there are a couple JavaScript errors on this page which need to be resolved before we go any further. This page http://www.triedandtruetutoring.com/test-form/

    Timestamp: 7/26/2012 9:57:13 PM
    Error: TypeError: $ is not a function
    Source File: http://www.triedandtruetutoring.com/test-form/
    Line: 120

    and

    Timestamp: 7/26/2012 9:57:13 PM
    Error: SyntaxError: syntax error
    Source File: http://www.triedandtruetutoring.com/test-form/
    Line: 367
    Source Code:
    var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true;

    For the second error, your Google Analytics code is wrapped in script tags twice. The extra script tags need to come out of there.

    The first error is being caused by the cufon script:

    [js]
    <script type="text/javascript">
    	Cufon.replace('h1')('h2')('h3')('h4')('h5')('h6');
    
      $(function() {
        $('.social_logo a').tipsy();
      }); 
    
      $(function() {
        $('a.zoombox').zoombox();
    });
    </script>

    Remove or repair that, and then post back again and we'll see if there are any more errors which need to be addressed.

    Posted 12 years ago on Friday July 27, 2012 | Permalink
  12. Thank you for your help. Where did you find these errors? This is a bought theme so I did nto write any of the javascript and need to locate it...

    Posted 12 years ago on Friday July 27, 2012 | Permalink
  13. I got rid of the duplicated tracking code...

    Posted 12 years ago on Friday July 27, 2012 | Permalink
  14. David Peralty

    We find these by using Google Chrome and going to Inspect Element and then clicking Console. This shows us if there are any JavaScript errors.

    Posted 12 years ago on Friday July 27, 2012 | Permalink
  15. @joshlee18, did that take care of your issue or are you still having trouble? Did you take care of Cufon as well as Google Analytics?

    Posted 12 years ago on Saturday July 28, 2012 | Permalink
  16. I removed both and it is still not working...

    Posted 12 years ago on Saturday July 28, 2012 | Permalink
  17. When I removed the cufon script it messed up everything on the site so I had to put it back but when I initially removed it, it did nothing differently in terms of the form.

    Posted 12 years ago on Saturday July 28, 2012 | Permalink
  18. The form works when it is in the sidebar widget on the right side like on this page...
    http://www.triedandtruetutoring.com/services/

    Posted 12 years ago on Saturday July 28, 2012 | Permalink
  19. You don't have to remove Cufon, but it does need to be reworked to work within WordPress ("$ is not a function" is a common error in WordPress and can be remedied easily usually.)

    You may need to enlist some local help with this. We can't do the work to resolve the JavaScript errors on your site. I took a look at this page:

    http://www.triedandtruetutoring.com/test-form/

    And I still see JavaScript errors. In fact, I see an additional one now:

    Timestamp: 7/28/2012 7:29:41 PM
    Error: TypeError: $ is not a function
    Source File: http://www.triedandtruetutoring.com/wp-content/themes/colorwaytheme/js/image.hover.js?ver=3.4.1
    Line: 7

    You need to focus on fixing the JavaScript errors as a first step. Once that is done, we can help further troubleshoot your forms.

    Posted 12 years ago on Sunday July 29, 2012 | Permalink
  20. I cleared that error and still not responding properly.

    Posted 12 years ago on Monday July 30, 2012 | Permalink
  21. You're going to have to play Whack a Mole for a while here with these errors:

    Timestamp: 7/31/2012 1:42:08 AM
    Error: TypeError: $ is not a function
    Source File: http://www.triedandtruetutoring.com/wp-content/themes/colorwaytheme/js/verif.js?ver=3.4.1
    Line: 2

    That is coming directly from your theme and needs to be resolved as well. Can you activate the default Twenty Eleven theme and see if you experience these same errors?

    Posted 12 years ago on Tuesday July 31, 2012 | Permalink
  22. For anyone that will help me do this and get it fixed I will pay $15 via Paypal. I need to get this done and I will give you admin access.

    Posted 12 years ago on Thursday August 2, 2012 | Permalink
  23. @joshlee18, you can create a post on the job board, but it's really low traffic. You might have better luck with one of the WordPress-specific job sites like http://wpquestions.com/ - the price range and scope of your work is similar to other jobs there.

    We would love to help but try to make a point of NOT modifying customer's websites due to the liability involved with all that can possibly go wrong. Thank you.

    Posted 12 years ago on Thursday August 2, 2012 | Permalink
  24. No I completely understand... I am going to keep hacking away with it I just am not familiar with Wordpress style of coding compared to the traditional way.. Will further update with the progress I make. Thanks for the continued help.

    Posted 12 years ago on Thursday August 2, 2012 | Permalink
  25. Sure, let us know if you need anything new as you move forward.

    Posted 12 years ago on Saturday August 4, 2012 | Permalink