PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Not Receiving Email Notifications

  1. realph
    Member

    I've set up my form and notifications on the form. For some reason I'm not receiving the notifications when I check my Gmail account. Any ideas?

    I've used Gravity Forms before on another site and have had no problems with it, so this is strange.

    Posted 9 years ago on Saturday April 2, 2011 | Permalink
  2. It's most likely a a web server configuration. We've seen this quite a few times with Gmail accounts.

    http://www.gravityhelp.com/forums/topic/one-site-two-forms-only-one-sends-notifications-to-admin

    Posted 9 years ago on Saturday April 2, 2011 | Permalink
  3. realph
    Member

    So do I need to get in touch with my hosting provider?

    Posted 9 years ago on Saturday April 2, 2011 | Permalink
  4. @realph When you say GMail do you mean @gmail.com or do you mean a custom domain name using Google Apps mail? If you mean @gmail.com then check your spam folder and make sure it isn't being marked as spam.

    If you mean Google Apps mail with a custom domain name, then it's a web hosting configuration issue. Your hosting isn't setup to send email remotely and is instead trying to route it internally. You'd have to talk to your host about this and explain your email is hosted with Google Apps and PHP isn't routing mail to it on your server.

    Posted 9 years ago on Monday April 4, 2011 | Permalink