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Not Receiving Form Notifications - Intermittantly

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Dale
    Member

    Could REALLY use some help.

    Some users submit this form... and it comes through to my email via notification, as I have set it to. Randomly, others complete and submit the form and I do NOT receive notification via an email, however the Entry comes into the Forms area on my WP Dashboard.

    I had a previous version of the Form on my site... and someone told me they tried to submit it 3 times. When they hit the submit button, the page blinked... and they had a blank form in front of them on the page. I did not receive any notifications for those submissions, not did they appear as an entry. Because of the issues, I threw up this newer version.

    Hope someone can help as this is an important Application Form for a course I am offering.

    FORM on my site:
    http://www.faithandhealthconnection.org/faith-and-health-ambassador-application/

    Posted 12 years ago on Sunday August 5, 2012 | Permalink

  2. David Peralty

    Your first issue, with notifications is usually a sendmail issue. Can you install and configure WP SMTP plugin?

    As for the page blink issue, I am not sure why your users would have this problem. Make sure you discuss this with your host as PHP and WordPress require a minimum allocated memory of around 128MB to run effectively and efficiently. More is better, but these kind of intermittent errors are usually memory related on shared hosting environments.

    Posted 12 years ago on Sunday August 5, 2012 | Permalink

  3. Dale
    Member

    I can install it... I have been reading and someone opted to install the Configure SMTP plugin to address this issue.

    http://www.gravityhelp.com/forums/topic/contact-form-no-longer-working#post-69424

    Which do you recommend David?

    Also... my Current Settings are:
    From email - OR: email
    Reply to - OR: email

    From what I am reading, is it better that the From email be an address from the domain that I am hosting the Form on?

    David... I have installed the plugin you suggested... but have not activated it as I am not sure what settings to chose.

    Posted 12 years ago on Sunday August 5, 2012 | Permalink

  4. David Peralty

    I don't recommend one plugin over the other. I just know people have found using an SMTP plugin removed any of the inconsistencies in delivering e-mail notifications. Your settings are fine in terms of Gravity Forms. It is, if your host has anti-spam settings, better to have your from address be the same domain (and making sure the e-mail address exists) but that is up to your host.

    Posted 12 years ago on Sunday August 5, 2012 | Permalink

  5. Dale
    Member

    David... I have installed the WP SMTP plugin. Would you be so kind as to assist in configuring it... before I activate..... as I am afraid of messing it up.

    Posted 12 years ago on Monday August 6, 2012 | Permalink

  6. David Peralty

    Sorry, I can't do that, I'm no expert in that plugin and we avoid messing with configuration options on a person's install as to avoid any liability due to any issues. You can hire a WordPress expert to do so by posting in our Job Board or jobs.wordpress.net (not affiliated).

    Posted 12 years ago on Monday August 6, 2012 | Permalink

  7. Carl Hancock
    Administrator

    @Dale The best thing to do i this situation in while you have the WP SMTP plugin settings page loaded on your display, contact GoDaddy's support and work with them to enter the correct settings in the WP SMTP plugin settings. They would need to provide you with the proper SMTP settings, that isn't information we have.

    One you setup the WP SMTP settings properly, you can then test it out using the built in test email functionality on the WP SMTP settings page.

    Posted 12 years ago on Tuesday August 7, 2012 | Permalink