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notes aren't saving

  1. we're trying to use the note feature on the forms.

    we enter our notes and click "add note". the page reloads and the note is gone.

    Attempted to resolve by uninstalling the plugin and reinstalling to the latest version...

    i'm thinking it may have something to do with my adjusted user capabilities:

    add_action( 'admin_init', 'remove_difficult_menus');
    function remove_difficult_menus() {
    	remove_submenu_page('themes.php', 'theme-editor.php' );
    	//remove_menu_page('tools.php'); // this breaks form exports
    
    	remove_role('basic_contributor');
    	$role = add_role( 'basic_contributor', 'Basic Contributor' );
    	$role->add_cap('gravityforms_view_entries');
    	$role->add_cap('read');
    	//$role->add_cap('edit_posts');
    	//$role->add_cap('delete_posts');
    	$role->add_cap('gravityforms_edit_entry_notes');
    	$role->add_cap('gravityforms_view_entry_notes');
    	$role->add_cap('gravityforms_export_entries');
    
    	//wp_get_current_user()->add_role('gform_full_access');
    }

    interestingly, i can't even save notes as an administrator....

    perhaps there is some other capability i'm missing? i dont see anything on the roles/capabilities documentation that i'm missing: http://www.gravityhelp.com/documentation/page/Role_Management

    Posted 12 years ago on Thursday May 3, 2012 | Permalink
  2. i just noticed that we had learned earlier that removing the tools.php broke form exports. perhaps some of the other menus we remove have affected it?

    add_action( 'admin_menu', 'remove_menus', 10 );
    
    function remove_menus() {
    
    	remove_menu_page('link-manager.php');
    	remove_menu_page('edit-comments.php');
    	//remove_submenu_page('themes.php', 'nav-menus.php' );
    	remove_submenu_page('themes.php', 'themes.php' );
    	remove_submenu_page('plugins.php', 'plugin-editor.php' );
    
    	remove_submenu_page('options-general.php', 'options-writing.php' );
    	remove_submenu_page('options-general.php', 'options-reading.php' );
    	remove_submenu_page('options-general.php', 'options-discussion.php' );
    	remove_submenu_page('options-general.php', 'options-media.php' );
    	remove_submenu_page('options-general.php', 'options-general.php' );
    
    	remove_submenu_page('tools.php', 'tools.php' );
    	remove_submenu_page('tools.php', 'import.php' );
    	remove_submenu_page('tools.php', 'export.php' );
    }

    though when i comment all those out, the problem still occurs.

    Posted 12 years ago on Thursday May 3, 2012 | Permalink
  3. any help?

    Posted 12 years ago on Monday May 7, 2012 | Permalink
  4. Whats interesting is you can't save a note as an Admin, with all of that commented out? I think that's the first piece for us to try to solve for prior to messing around with any sort of roles. Can you comment all of the role functions out and then also try as an Admin one more time to verify at the admin level?

    Posted 12 years ago on Monday May 7, 2012 | Permalink
  5. i emptied the functions and disabled all other plugins and the notes still don't save, even for admins... any other idea?

    Posted 12 years ago on Tuesday May 8, 2012 | Permalink
  6. Can you send me a WP admin login to rob@rocketgenius.com so I can take a look? Please reference this post in your email.

    Posted 12 years ago on Tuesday May 8, 2012 | Permalink
  7. I'm having the same problem. I can't save notes, even as admin.

    I don't have anything unusual going on, as the other user - no adjusted user roles/capabilities, core modifications, etc.

    It's a MultiSite/Network installation, a pretty new installation with only a few plugins installed.

    I have the latest version of WordPress and Gravity Forms.

    I've tried it on a couple different forms and it's the same thing on all.

    Any ideas?

    Posted 12 years ago on Tuesday May 22, 2012 | Permalink
  8. David Peralty

    todd - are you able to disable all the plugins on the site other than Gravity Forms to see if there is a plugin conflict?

    Posted 12 years ago on Tuesday May 22, 2012 | Permalink
  9. Yes, I just tried that. I deactivated all plugins except Gravity Forms on this site. I also disabled all Network Activated plugins. I'm still experiencing the problem.

    Posted 12 years ago on Tuesday May 22, 2012 | Permalink
  10. David Peralty

    Can you e-mail me an admin login at peralty@rocketgenius.com making sure to link to this forum post?

    Posted 12 years ago on Tuesday May 22, 2012 | Permalink
  11. In talking to one of the developers, he said that it is most likely because your WordPress and Gravity Forms tables aren't using the same collation setting.

    wp_rg_lead_notes must match wp_users tables in terms of collation.

    Here's a definition:
    http://oregonstate.edu/cws/docs/collation

    Posted 12 years ago on Tuesday May 29, 2012 | Permalink
  12. We have resolved the issue.

    In the mysql table, some of the tables' collations did not match.

    the table wp_rg_lead must match whatever collation that wp_users uses.
    also change the individual columns within wp_rg_lead to match the wp_user collation

    Posted 12 years ago on Tuesday May 29, 2012 | Permalink

This topic has been resolved and has been closed to new replies.