PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Notes not saving

  1. winniewms
    Member

    I have two websites where notes are not saving. The one I am posting about today is http://www.whsseniorparty.com. I found a support issue suggesting that the collation of the database tables might not match (http://www.gravityhelp.com/forums/topic/notes-arent-saving). They in fact did not, and so I made them all the same, and that did not fix anything. I tried switching to the twenty-ten theme, and the notes still did not save. I tried uninstalling all plugins except gravity forms and the gf paypal add-on, and that did not fix the problem. I truly don't know what else to try. I really need to resolve this issue. Thanks for any help anyone can provide.

    Posted 11 years ago on Tuesday November 13, 2012 | Permalink
  2. This issue is caused by mismatched database collation at the table and column level.

    A priority support request was opened for this issue and I am closing this support forum topic so it can be handled via priority support.

    Posted 11 years ago on Tuesday November 13, 2012 | Permalink

This topic has been resolved and has been closed to new replies.