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Notification email is sometimes delayed

  1. Hello,

    We are a week into using Gravity Forms for processing day pass sales for a small nature preserve. So far 99% has been great! Thanks for the excellent product.

    Two out of nearly 100 transactions, however, have had their notification email delayed by several days. The paypal receipt comes through just fine, but not the notification from Gravity Forms. This is problematic, because we want people to print this email as their day pass.

    Any thoughts as to what could occasionally cause the email to delay? Again, it works fine for almost everybody, but we do have two verified incidents where the email was sent days after the transaction.

    Thanks!!!

    Posted 10 years ago on Friday January 6, 2012 | Permalink
  2. This is not under the control of Gravity Forms at all. Gravity Forms sends the email by handing it off the wp_mail immediately.

    If you wait for IPN from PayPal before sending the notification, that could be part of the problem too.

    Can you check the status of the transactions in WordPress, to see if they are pending, and if so, are you sending the notification email only after payment is fulfilled?

    Posted 10 years ago on Tuesday January 10, 2012 | Permalink
  3. Ah yes! That's it! They were people who paid by echecks, and the emails are not going out until the check clears. Now to think about how we will handle this...

    Posted 10 years ago on Thursday January 12, 2012 | Permalink
  4. Glad you figured out what it is. Please let us know your work around when you decide how to handle it.

    Posted 10 years ago on Wednesday January 18, 2012 | Permalink