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Notification Emails DON'T work

  1. My form on http://www.savannahduilawyer.com/contact isn't sending out any emails. I have the administrator and user notifications boxes checked. It used to work. Now it doesn't. I contacted Bluehost Server Top Technical support. They looked at the server logs and could not see the form generating an email at all. They have put a test php script on my account to see and show that php mail is working. The test is at http://www.savannahduilawyer.com/mailtest.php. Please help me fix and identify why your plugin isn't generating any email.

    Posted 6 years ago on Saturday May 19, 2012 | Permalink
  2. ocdave2012
    Member

    Same with me! Client is restless.

    I even tried a smtp wp plugin, no go

    Posted 6 years ago on Saturday May 19, 2012 | Permalink
  3. Please follow the instructions here to test for theme/plugin conflicts as a first step to troubleshooting:

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 6 years ago on Sunday May 20, 2012 | Permalink
  4. i also have this problem with my notifications. -- stopped working recently after a gravity feed update
    according to JustHost the site is not logging errors and not showing mail in our mail logs.
    how much disruption / trouble can I get into by following the above troubleshooting -- sounds complicated.

    Posted 6 years ago on Friday June 22, 2012 | Permalink
  5. David Peralty
    Administrator

    Gravity Forms itself does not send out any e-mails, it simply pushes data to WordPress which has its own Sendmail files (wp-mail.php). If this file is unable to send e-mails, we ask that people run the troubleshooting steps that Rob has listed, and if they still have issues to install and configure a SMTP plugin. How complex or complicated depends on your skill, but we've tried to make it as simple as possible.

    Posted 6 years ago on Friday June 22, 2012 | Permalink
  6. so i deactivated all the plugins and only activated gravity form plug in. still did not get any notifications. I did not try changing the theme since I have a studio press child theme that has been customized and am not sure what would happen if I change the theme to twenty two.

    Posted 6 years ago on Friday June 22, 2012 | Permalink
  7. David Peralty
    Administrator

    You will most likely want to try an SMTP plugin. Unfortunately, this is more difficult than the troubleshooting steps, and you may need to find someone with knowledge on configuring the plugin that you choose.

    Posted 6 years ago on Friday June 22, 2012 | Permalink
  8. i did update wordpress to 3.4 on jun 16 which is right about when this problem started. i nave not updated genesis or studio press theme for a while. If it isn't the plug ins, what will happen if I try changing the theme to twenty one to test if wordpress is the problem?

    Posted 6 years ago on Sunday June 24, 2012 | Permalink
  9. David Peralty
    Administrator

    Looks like there is a bug in WordPress 3.4 that makes it so you can't send e-mail if PHP SafeMode is On. Can you or your host check if this is the case?

    Here's the bug report on WordPress' site:
    http://core.trac.wordpress.org/ticket/20970

    Posted 6 years ago on Monday June 25, 2012 | Permalink
  10. updated to wordpress 4.3.1 and the problem with the notifications was resolved.

    Posted 6 years ago on Tuesday July 3, 2012 | Permalink
  11. Thanks for the update. WordPress did indeed fix that bug and submitted a patch upstream for PHPMailer.

    Posted 6 years ago on Tuesday July 3, 2012 | Permalink
  12. bocatanningclub
    Member

    Just a suggestion that worked for me, make sure Non-Conflict Mode is on. It fixed my issue and did not break anything else.

    Posted 6 years ago on Tuesday July 3, 2012 | Permalink
  13. Hi, I am also having trouble with the notification emails not working.. when i test the user gets their notification email but the administrator doesn't. I tested with the SMTP plugin and the test emails will send via that... but I get nothing via gravity forms... this is the same after switching to other themes. the entries are being logged in the system but nothing ... :(

    any ideas ?

    Posted 6 years ago on Wednesday July 4, 2012 | Permalink
  14. Can you try a different email address for the administrator, to be sure it's not a mail delivery problem on that end?

    With the WP Mail SMTP plugin active, you still get no administrator emails from Gravity Forms?

    Posted 6 years ago on Wednesday July 4, 2012 | Permalink
  15. I am having the same problem. I tried all the fixes above, except calling the host company, which I will do now. I have this on over 40 websites and this is the first time I have had this happen. I suspect it is the hosting co.

    Posted 6 years ago on Wednesday July 25, 2012 | Permalink
  16. Where is non conflict mode located? I have never seen that.

    Posted 6 years ago on Wednesday July 25, 2012 | Permalink
  17. Ok we now have tried everything. Host checked php, and spent 30 minutes looking around.
    I unchecked all plugins and added smtp plugins which is working but not for the form.
    I will open a ticket now.

    Posted 6 years ago on Wednesday July 25, 2012 | Permalink
  18. "No-Conflict mode" can be enabled with a check box on the Forms > Settings page. Screenshot: http://minus.com/m3xuCnjQe/

    Posted 6 years ago on Wednesday July 25, 2012 | Permalink
  19. askmepc, please start a new topic for your issue if you have not already and post more details of your situation, including a link to your site. Thank you.

    Posted 6 years ago on Wednesday July 25, 2012 | Permalink

This topic has been resolved and has been closed to new replies.