PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Notification Emails not Sent

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Preshit Deorukhkar
    Member

    Hi,

    I am trying to set up a basic contact form on my website [ http://beautifulpixels.com/contact/ ] and while testing it, I noticed that even though entries are logged in the database, I do not receive any notification emails.

    Now, I've tried all the different possibilites mentioned in the support forum here.

    - I've tried changing the To: field to different adresses, even that belong to different providers.
    - I've tried using the Routing option instead.
    - I figured it was the wp_mail() function that was at fault, so I installed the recommended WP Mail SMTP plugin and configured it. While it is able to send test messaged just fine, if I use the form to submit an entry, it doesn't work.

    Is there a secret switch that I'm not aware of here?

    Thanks.

    Posted 12 years ago on Wednesday June 20, 2012 | Permalink

  2. Rob Harrell
    Member

    So, as I'm sure you've read already since you've clearly done your diligent research here on this topic. We do pass this function off to wp_mail(). So, usually at this point it is a configuration issue at the host level. Who is your host by the way?

    One thing I could have you try is - if you setup a new user in WordPress, does the new user email get sent out to the email you are testing out with?

    Posted 12 years ago on Wednesday June 20, 2012 | Permalink

  3. Preshit Deorukhkar
    Member

    Interesting, it didn't occur to me to try that. I just created a new user, using the username+tempstring@beautifulpixels.com and got the password sent to this email adress promptly and correctly using the SMTP account I have set in the WP Mail SMTP plugin.

    I'm hosted at http://vps.net

    Thanks.

    Posted 12 years ago on Wednesday June 20, 2012 | Permalink

  4. Preshit Deorukhkar
    Member

    Hey guys, any updates on this? The SMTP plugin works fine, as new user account notifications and emails for some test plugins I installed work fine. It's just the Gravity Forms notification emails that aren't being sent at all.

    Posted 12 years ago on Monday June 25, 2012 | Permalink

  5. Rob Harrell
    Member

    Can you export one of your forms in question and email it to me: rob@rocketgenius.com and reference this post in your email.

    Posted 12 years ago on Monday June 25, 2012 | Permalink

  6. KellyG
    Member

    I'm having the same problem... Gravity Forms emails are not being sent. And all programs that rely on it are not being sent.

    Posted 12 years ago on Saturday July 14, 2012 | Permalink

  7. Chris Hajer
    Key Master

    Kelly, have you already installed the WP Mail SMTP plugin to get more email delivery?

    http://wordpress.org/extend/plugins/wp-mail-smtp/

    Posted 12 years ago on Sunday July 15, 2012 | Permalink