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Notification failed after working for 5 months

Gravity Support Forums » Plugin Support » Gravity Forms

  1. kate
    Member

    Dear Gravity Forms,
    Gravity Forms Admin Notifications worked Feb-July 2011.
    Then, in spite of no changes to forms, the administrator notification has consistently failed.

    Updated to Gravity Forms 1.6.3.3.4: made no difference.
    I'm using WordPress WordPress 3.3.1.

    I have:
    - Tested in preview
    - Tested with no other plug-ins active
    - Tested with theme 2010 activated
    - Tested email addresses outside Wordpress. Mail forwarding is working via web hosts to me

    What do you suggest now? About to buy for another client and I need solutions.
    Thanks, Kate
    http://cyclemanchester.org.uk/main/

    Posted 13 years ago on Thursday April 12, 2012 | Permalink

  2. wraycodesign
    Member

    I'm also having this issue.

    also, I have other forms working fine on the same site. Ajax is turned off.

    Posted 13 years ago on Friday April 13, 2012 | Permalink

  3. kate
    Member

    Hey there,

    When can I expect a reply?

    Thanks, kate

    Posted 13 years ago on Wednesday April 18, 2012 | Permalink

  4. Rob Harrell
    Member

    Gravity Forms doesn't send the email notifications, your web server does. Your web server is what sends the email, Gravity Forms just executes the wp_mail() function call and asks your web server to send the email. If there is any problem with emails not being sent, it's going to be a problem with your web server.

    Have you tested your forms in the formbuilder preview? Are notifications being sent to spam? Who is your web host? Have you tried using the SMTP plugin yet?

    http://wordpress.org/extend/plugins/wp-mail-smtp/

    Posted 13 years ago on Wednesday April 18, 2012 | Permalink

  5. kate
    Member

    I have tested forms in preview.
    I regularly check spam folders.
    No email notification has come through.

    What do I log for in the web server logs to prove that WordPress did actually send the request to the server?

    Thanks, Kate

    Posted 13 years ago on Sunday April 22, 2012 | Permalink

  6. David Peralty

    I'm not sure about server logs, but you could easily write a simple WP plugin to force WP's mail call to happen, thus allowing you to be somewhat more sure -
    http://codex.wordpress.org/Function_Reference/wp_mail

    Also, you could ask your host for log files to see if anything is popping up.

    Posted 13 years ago on Monday April 23, 2012 | Permalink

  7. kate
    Member

    Option 1: write a plug-in is not easy for me, neither is digesting the info on that page.
    Will contact hosts to check log.
    What phrase or command should I search for please?
    Kate

    Posted 13 years ago on Tuesday April 24, 2012 | Permalink

  8. David Peralty

    If your host is savvy, he/she will know what to look for. It will likely be an smtp error or a wp-mail issue.

    Have you tried the SMTP plugin?
    http://wordpress.org/extend/plugins/wp-mail-smtp/

    Posted 13 years ago on Tuesday April 24, 2012 | Permalink

  9. kate
    Member

    Hi David, thanks for your help.

    The host says 'phpmail() is disabled for security reasons and has suggested we used the SMTP authentication feature provided by WordPress

    http://wordpress.org/extend/plugins/configure-smtp/installation/

    Posted 13 years ago on Friday April 27, 2012 | Permalink

  10. David Peralty

    No problem, good luck with the SMTP plugins and I hope you are able to get one of them working as you need.

    Posted 13 years ago on Friday April 27, 2012 | Permalink

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