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Notification failure notice

  1. Hi my client is having issues receiving notification emails.

    http://prp.com.au/request-a-quote/

    I've tested using my personal email address and i receive the notifications fine but for some reason the client is experiencing issues. I received the following 'Mailer-Daemon' error but then the client said they received the notification afterwards anyway.

    "Sorry, no mailbox here by that name. (#5.1.1)

    --- Below this line is a copy of the message.

    Return-Path: <julian@artisanweb.com.au>
    Received: (qmail 53774 invoked by uid 12110); 21 Feb 2013 03:45:56 -0000
    To: Tuan.Amith@prp.com.au
    Subject: New submission from Feedback
    Date: Thu, 21 Feb 2013 03:45:56 +0000
    From: "julian@artisanweb.com.au" <julian@artisanweb.com.au>
    Message-ID: <120076d0fb6195ee26df000ccbb47e0a@prp.com.au>
    X-Priority: 3
    X-Mailer: PHPMailer 5.2.1 (http://code.google.com/a/apache-extras.org/p/phpmailer/)
    MIME-Version: 1.0
    Content-Transfer-Encoding: 8bit
    Content-Type: text/html; charset="UTF-8"

    I've updated the plugin and run through most of the troubleshooting on this post http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications

    Do you have nay ideas on where i can look next?

    Cheers,
    Jules

    Posted 7 years ago on Thursday February 21, 2013 | Permalink
  2. David Peralty
    Administrator

    That link is really the summation of our knowledge related to troubleshooting notifications. What have you tried on there? Have you tried switching it to SMTP?

    Posted 7 years ago on Thursday February 21, 2013 | Permalink