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Notification: Form with 2 checkbox areas not showing values for 2nd checkboxes

  1. I have a form with 2 Checkbox areas, he first area's title is "Interested in..." options are:
    - Newspaper Advertising
    - Online Advertising
    - Inserts: Articles / Stories
    - Articles / Stories
    - Weekly news and offers

    If a user checks the Weekly news and offers the second set of options are the different options, for sake of simplicity let's call them:
    - option 1
    - option 2
    - option 3

    When the user submits the form we get the notification we setup with an All_Fields Tag...

    The problem is that even if the user selects Option 3.... the notification shows as if the user selected Option 1, same thing if the user selects option 2 or both option 2 or option 3.

    When I export the table the actual values are FINE. So I still don't understand why the e-mail is incorrect.

    Can anyone shed some light on this issue?

    Thanks...

    Posted 12 years ago on Tuesday November 22, 2011 | Permalink
  2. Are you running the latest version of Gravity Forms?

    If you edit those checkbox fields, have you changed the values of those fields or are they the same as the labels? (Edit the field, click the Enable Values option above choices and inspect the list of choices you have configured)

    Is this a standard Checkbox field or is it a specialized field like the Post Custom Field set to a Checkbox field type?

    Posted 12 years ago on Tuesday November 22, 2011 | Permalink
  3. - Version: Your version of Gravity Forms is up to date.
    - Yes I have changed the checkbox field values to "yes"
    - It's a standard Checkboxes field, should I try a Post Custom Field instead?

    Thanks!

    Posted 12 years ago on Wednesday November 23, 2011 | Permalink
  4. any ideas?

    Posted 12 years ago on Wednesday November 23, 2011 | Permalink
  5. Hi milljeff,

    Could you send me a WP login so I can take a look at your setup? david@rocketgenius.com

    Posted 12 years ago on Wednesday November 23, 2011 | Permalink
  6. did you get my e-mail? I sent it yesterday.

    Posted 12 years ago on Wednesday November 30, 2011 | Permalink
  7. Hi Milljeff,

    I did not. Try sending the deets through our contact form. Include "ATTN: David" in your subject. :)

    Posted 12 years ago on Wednesday November 30, 2011 | Permalink
  8. sent.

    Posted 12 years ago on Friday December 2, 2011 | Permalink
  9. Hi Jeff,

    I replied via email but also wanted to post here in case other users experience this issue.

    It appears the issue is that each option of the checkbox field was set to "yes". Checkbox fields require unique values so the form can correctly identify each option. Since all of the options had the same value, the form simply grabbed the label of the first option that had the selected value (which in your case was always "yes").

    I'm going to go ahead and close this topic, but if you have any additional questions, please feel free to respond via my last email. :)

    Posted 12 years ago on Friday December 2, 2011 | Permalink

This topic has been resolved and has been closed to new replies.