PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

notification issue

  1. abrust

    when using:
    sent to email: {admin_email} ( admin's yahoo account)
    sent from: {admin_email} (same yahoo account)
    i get a notification to the admin address.

    when i add a bcc: someone@yahoo
    nothing gets sent to anyone.

    Posted 11 years ago on Wednesday February 13, 2013 | Permalink
  2. David Peralty

    Here are our best tips and troubleshooting steps related to figuring out why notifications aren't working how you expect:

    Can you please go through them and let us know if you can isolate the issue?

    Posted 11 years ago on Thursday February 14, 2013 | Permalink
  3. abrust

    sorry. should have mentioned i've already gone through the trouble shooting docs.
    it is not a plug in conflict. disabled all, the problem persists.
    it is not an internal smtp mail issue. the same standard yahoo account is used to send throughout.

    something else weird is happening which may or may not be related.
    i have found that while testing the form notification... adding, removing different addys to see what went where, the form changes are not "always" saved. (I am sure i hit the save changes button)(99.999% anyway)
    changed browsers, nojoy. thought it might be a gibbled file in form -just that one form-
    tried other form notifications.. nojoy.

    while the site is not new. gravity forms is new to me and the site.
    there is nothing for plug-ins that should cause an issue.
    askimet was activated, but disabled while trying to track down this glitch.
    all plug ins remain deactivated -other than a solioquy slider-

    the issue is as such:
    when a form is completed... a notification goes out ONLY if {admin_email} is used.
    if you enter the same address: ( nojoy. nothing.

    if you add any address to the BCC: -nothing goes out, not even to the {admin_email} address.

    lemme know if you need in. tks.

    Posted 11 years ago on Thursday February 14, 2013 | Permalink
  4. I am having the same issue. It will only let me receive at the admin email. This is causing a real issue.

    Posted 11 years ago on Wednesday February 20, 2013 | Permalink
  5. @spinedocllc, please open a new topic if you would like help with your issue.

    Posted 11 years ago on Saturday February 23, 2013 | Permalink