PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Notification mail fails to some email addresses

Gravity Support Forums » Plugin Support » Gravity Forms

  1. g01010
    Member

    I'm using 1.5.2.8 Gravity Forms on WordPress 3.1. My form works fine and save entries as expected. However, the notification mail doesn't get sent when I specify certain email addresses in the 'Send to Email'. If I specify info@mydomain.com (the domain where I'm using the plug-in), I don't see a notification. If I use a Gmail address, I do see a notification.

    I've disabled all plugins and retested with the same results. I also have Contact Form 7 which does send messages to info@mydomain.com.

    Can you assist?

    Posted 13 years ago on Monday August 1, 2011 | Permalink

  2. Carl Hancock
    Administrator

    This is a web server configuration issue. I'm guessing the email for that domain is not hosted on the same web server as the site itself. You need to configure your web server to send email remotely instead of locally. It's trying to route the email for info@mydomain.com to itself thinking it's hosting it, when it's actually hosted elsewhere.

    I would suggest contacting your host and explain to them... the form is sending emails fine EXCEPT to the same domain as the web site. They should know which setting you need to change. It's typically a CPanel setting related to email routing.

    Posted 13 years ago on Monday August 1, 2011 | Permalink

  3. g01010
    Member

    Thanks for your response. I'm contacting the host, though that's not always an easy task. The one point about your response is that it's not just emails to the same domain as the website. Emails to me@myowndomain.co.uk also don't get delivered. But mails to Gmail and Hotmail do...

    And just as an additional point - a message sent via Contact Form 7 on the site to the same address does work.

    Posted 13 years ago on Wednesday August 3, 2011 | Permalink

  4. Carl Hancock
    Administrator

    If emails are arriving to GMail and HotMail then they are being sent. Gravity Forms just triggers the wp_mail() function to send email, after that it is on your web server to send it and the recipients mail server to accept it.

    You mentioned the email send via Contact Form 7 on the same site do work, if so you may want to look and see how the emails are configured. What is being used as the Send From address, is it the users email address is it a set email address. Gravity Forms allows you to configure this, so chances are you configured the Send From to come from the user and it's possible the servers you aren't receiving the email address are flagging the emails as spoofed so they aren't letting them through.

    Posted 13 years ago on Wednesday August 3, 2011 | Permalink

  5. g01010
    Member

    Yep - this fixed it. Just setting the Send From address so that it didn't send from the user.

    Many thanks for your help.

    Posted 13 years ago on Friday August 5, 2011 | Permalink

  6. Chris Hajer
    Key Master

    Thank you for the update.

    Posted 13 years ago on Friday August 5, 2011 | Permalink

This topic has been resolved and has been closed to new replies.