PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Notification routing

  1. I want to be sure that I can do something BEFORE I purchase.

    I need a contact form plugin that will allow me to configure settings to route notification emails to several different email groups. Which group the notification is routed to needs to be based exclusively on the response of the user to one particular question in the form. Am I correct in thinking that this plugin will allow me to do this?

    Posted 7 years ago on Friday February 22, 2013 | Permalink
  2. You can use routing on notifications based on a checkbox/radio/drop down field selection.

    Posted 7 years ago on Friday February 22, 2013 | Permalink
  3. ifywhitfill
    Member

    I have the same issue. When I try to set-up the notification with multiple rules, it doesn't seem to be working. For example, on one form there is a question with multiple answers and I want people who select 'a' to be routed to emails 1-5, and people who select 'b' to be routed to e-mails 1-10, and people who select 'c' to be routed to e-mails 1-20. It doesn't seem to allow me to do this. Is it possible?

    Posted 7 years ago on Wednesday February 27, 2013 | Permalink
  4. @ifywhitfill, because you are a license holder, please begin a new topic in the regular support forums rather than pre-purchase.

    http://www.gravityhelp.com/forums/forum/gravity-forms#postform

    Thank you.

    Posted 7 years ago on Thursday February 28, 2013 | Permalink