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Notification to User doesn't seem to work when in a Widget

Gravity Support Forums » Plugin Support » Gravity Forms

  1. mammothideas
    Member

    Hi,

    I've tried creating new forms and posting them in the widget, but I just can't seem to figure out why the Email Notification to User isn't working. Any advice would be greatly appreciated.

    It is the Ask A Question form
    http://atlantaexecutivespace.com/quality-insight/q-a/

    Posted 13 years ago on Monday October 10, 2011 | Permalink

  2. Chris Hajer
    Key Master

    Where the form is embedded is unrelated to the ability to deliver the email. If you have configured email notifications properly, and they're not arriving, it's either the server sending or receiving the mail that has an issue.

    Gravity Forms hands off email delivery immediately to wp_mail(). If the email is not being delivered, it can be a number of things. Do any user email notifications arrive? What type of email addresses are being used on form submissions. Try a different email address for the Mail From.

    You can also install the WP Mail SMTP plugin which normally delivers more reliably.

    http://wordpress.org/extend/plugins/wp-mail-smtp/

    Posted 13 years ago on Tuesday October 11, 2011 | Permalink

  3. mammothideas
    Member

    Thanks Chris, I hadn't thought to change out the email address and that worked.

    Posted 13 years ago on Tuesday October 11, 2011 | Permalink

  4. Chris Hajer
    Key Master

    Great. Glad you got that resolved. Reliable email delivery is tricky.

    Good reading
    http://yoast.com/email-reliability/

    Posted 13 years ago on Tuesday October 11, 2011 | Permalink

This topic has been resolved and has been closed to new replies.