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Notifications are Blank

  1. The forms on our site are returning blank notifications.
    http://site.jlanm.com/join-us/
    http://site.jlanm.com/request/

    The "rg_form_version" in the database is correct.

    I have no plugins that cause problems.

    Also, and I'm sure it's related, if I have a field that is required it alerts you that you haven't filled it out even when you have. (currently there are no required fields because of this)

    Any ideas?

    Posted 6 years ago on Tuesday April 30, 2013 | Permalink
  2. David Peralty
    Administrator

    Are you using the latest versions of WordPress and Gravity Forms? Can you please run through our troubleshooting steps to isolate the issue?

    http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications

    Posted 6 years ago on Tuesday April 30, 2013 | Permalink
  3. Yes.
    And yes. I had done that. Thanks. :)

    Posted 6 years ago on Tuesday April 30, 2013 | Permalink
  4. It was a theme thing.
    I had a strong feeling it was.

    I was able to "fix" it by putting the form in one of the theme's shortcodes to allow the form to be all in one "area"... and not break it up based on the size of the user's screen.

    That was what was breaking it.

    Posted 6 years ago on Tuesday April 30, 2013 | Permalink
  5. Glad you got it sorted out, thanks for letting us know.

    Posted 6 years ago on Tuesday April 30, 2013 | Permalink

This topic has been resolved and has been closed to new replies.