Notifications 'From Email' issue with .org addresses

Gravity Support Forums » Plugin Support » Gravity Forms

lanelane
Member

Hi,
This seems like a pretty odd issue. We've got a few basic contact forms integrated into our site. When testing right now, if we enter an email address ending in .org, the From and Reply email addresses on the notification email automatically add a '.com' after the .org.

So for instance, if I fill out a form and for Email I use 'someone@thisemailaddress.org', the notification email lists the From and Reply address as 'someone@thisemailaddress.org.com'.

So obviously, if someone tries to respond to this email address without correcting it, it won't go through. The address IS correct, however, in the body of the email showing all the form fields and in the entries stored in the back-end.

I briefly tried the same fake address with .net or .com, and those seem to work OK.

- Any idea where to look for this???

THANKS!

Posted 13 years ago on Tuesday August 9, 2011 | Permalink
Carl Hancock
Administrator

This isn't going to be Gravity Forms doing this. This is either going to be another plugin or your theme manipulating the wp_mail() function call OR some sort of mail server configuration issue. I would start with testing for theme and plugin issues by following these instructions:

http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

This is a highly unusual issue that we have never seen before. We have seen plugins like Magic Members which incorrectly leverage the wp_mail() function and force the Send To address which overrides Gravity Forms settings... but i've never seen this.

Posted 13 years ago on Tuesday August 9, 2011 | Permalink