PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

notifications not being sent

  1. Hi, I have a site where gift certificates can be ordered with the gravity forms and the paypal plugin. The gravity forms paypal addon plugin asks me to register my copy of gravity forms, even though the gravity forms plugin is registered (with the green checkmark)

    I'm using gravity forms for the contact us page (no paypal usage) and the notifications go out correctly. We do have the wp-mail-smtp plugin installed and we're using that with gravity forms. I've read through many posts here regarding notifications not being sent, and have run out of ideas for the form with the paypal plugin installed.

    When the gift certificate form is filled out, it takes someone to PayPal correctly. Entries do go into the database. The form works, it just doesn't send out notifications. I've tried various email addresses, both using the site name and others such as a gmail address. None receive notifications. I've completed a payment, even though I want the emails either way. Still, with the completed payment, no notification.

    You can see the form at http://windycityflyers.com/gift-certificate-form. I appreciate any help on getting this resolved.

    Kris

    Posted 6 years ago on Monday June 3, 2013 | Permalink
  2. handling via priority support

    Posted 6 years ago on Wednesday June 5, 2013 | Permalink

This topic has been resolved and has been closed to new replies.