PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Notifications not sending emails

  1. I have searched top to bottom and I still can't figure out why my form doesn't send out notification emails. Help please!

    Posted 7 years ago on Friday November 30, 2012 | Permalink
  2. David Peralty
    Administrator

    What have you tried so far? Can I please have you try the following steps to see if there is a plugin/theme conflict that we can isolate?

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 7 years ago on Friday November 30, 2012 | Permalink
  3. Sorry it has taken me so long. I did in fact isolate all plugins and tried, I even installed one of the SMTP plugins to see if it would help. So far, still nothing. What am I doing wrong?

    Posted 7 years ago on Wednesday January 2, 2013 | Permalink
  4. David Peralty
    Administrator

    You are likely not doing anything wrong. If your notifications settings look correct, and you've tried the steps listed, you will want to contact your web host as they can look through logs and test out simple php sendmail scripts and whatnot to see what might be causing the issue.

    Posted 7 years ago on Wednesday January 2, 2013 | Permalink
  5. I am my own host, I have a mediatemple server, what else can I do? Do you want a temporary user to log in and peek around?

    Posted 7 years ago on Thursday January 3, 2013 | Permalink
  6. David Peralty
    Administrator

    You will need to look through your PHP logs then and try to find out where the issue lies. We can't control your server environment to find out what is unique to your set-up that would be causing such issues. All my best.

    Posted 7 years ago on Thursday January 3, 2013 | Permalink
  7. mironalcast
    Member

    i have the same issue. tested everything, and use a namecheap hosting

    Posted 7 years ago on Friday January 4, 2013 | Permalink
  8. TSC Site
    Member

    I have the same problem, I can't get any email in my inbox, I have to go to my dashboard to see new entries. And I can't reply people from there. It is so frustrating I'm thing about giving up gravity forms.

    Posted 7 years ago on Friday January 4, 2013 | Permalink
  9. David Peralty
    Administrator

    Here are all of our steps to troubleshoot notifications:
    http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications

    The issue you are experiencing isn't something you can just pin on Gravity Forms. Gravity Forms uses WordPress' sendmail system to send e-mail notifications. Please look through the above documentation and let us know what you find out. All my best!

    Posted 7 years ago on Friday January 4, 2013 | Permalink
  10. I am having the same problem.

    Questions:
    Is it possible to send admin notification to multiple email addresses?
    (I had guessed yes but your documentation uses the singular.)

    If possible to send multiple notifications, what is the proper separation syntax?
    (comma space / just space / just comma / other?)

    thanks

    Posted 7 years ago on Monday March 18, 2013 | Permalink
  11. Bill_B, if we don't adequately address your issue here, please start a new topic. Your issue is unrelated to the original question here.

    You can send the notification to multiple addresses. Separate the email addresses with a comma, no spaces. It will work fine like that.

    Posted 7 years ago on Tuesday March 19, 2013 | Permalink