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Notifications not sending emails

Gravity Support Forums » Plugin Support » Gravity Forms

  1. cjcarbonell
    Member

    I have searched top to bottom and I still can't figure out why my form doesn't send out notification emails. Help please!

    Posted 11 years ago on Friday November 30, 2012 | Permalink

  2. David Peralty

    What have you tried so far? Can I please have you try the following steps to see if there is a plugin/theme conflict that we can isolate?

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 11 years ago on Friday November 30, 2012 | Permalink

  3. cjcarbonell
    Member

    Sorry it has taken me so long. I did in fact isolate all plugins and tried, I even installed one of the SMTP plugins to see if it would help. So far, still nothing. What am I doing wrong?

    Posted 11 years ago on Wednesday January 2, 2013 | Permalink

  4. David Peralty

    You are likely not doing anything wrong. If your notifications settings look correct, and you've tried the steps listed, you will want to contact your web host as they can look through logs and test out simple php sendmail scripts and whatnot to see what might be causing the issue.

    Posted 11 years ago on Wednesday January 2, 2013 | Permalink

  5. cjcarbonell
    Member

    I am my own host, I have a mediatemple server, what else can I do? Do you want a temporary user to log in and peek around?

    Posted 11 years ago on Thursday January 3, 2013 | Permalink

  6. David Peralty

    You will need to look through your PHP logs then and try to find out where the issue lies. We can't control your server environment to find out what is unique to your set-up that would be causing such issues. All my best.

    Posted 11 years ago on Thursday January 3, 2013 | Permalink

  7. mironalcast
    Member

    i have the same issue. tested everything, and use a namecheap hosting

    Posted 11 years ago on Friday January 4, 2013 | Permalink

  8. TSC Site
    Member

    I have the same problem, I can't get any email in my inbox, I have to go to my dashboard to see new entries. And I can't reply people from there. It is so frustrating I'm thing about giving up gravity forms.

    Posted 11 years ago on Friday January 4, 2013 | Permalink

  9. David Peralty

    Here are all of our steps to troubleshoot notifications:
    http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications

    The issue you are experiencing isn't something you can just pin on Gravity Forms. Gravity Forms uses WordPress' sendmail system to send e-mail notifications. Please look through the above documentation and let us know what you find out. All my best!

    Posted 11 years ago on Friday January 4, 2013 | Permalink

  10. Bill_B
    Member

    I am having the same problem.

    Questions:
    Is it possible to send admin notification to multiple email addresses?
    (I had guessed yes but your documentation uses the singular.)

    If possible to send multiple notifications, what is the proper separation syntax?
    (comma space / just space / just comma / other?)

    thanks

    Posted 11 years ago on Monday March 18, 2013 | Permalink

  11. Chris Hajer
    Key Master

    Bill_B, if we don't adequately address your issue here, please start a new topic. Your issue is unrelated to the original question here.

    You can send the notification to multiple addresses. Separate the email addresses with a comma, no spaces. It will work fine like that.

    Posted 11 years ago on Tuesday March 19, 2013 | Permalink