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Notifications not sent if "From" email is not active

  1. I have a form set to deliver notifications with a "From" email address pulled from a contact "Contact Email".

    I just spent a couple of hours sending test forms to make sure notifications were working correctly, and most notifications were not delivered. (This was *not* a Wordpress "mail()" issue — I fully tested that and it is working correctly). What I finally figured out is that, when filling out the form, if I used a fake email addresss, such as "test@test.com", for the Contact Email field, the notification would not send. However, if I used a valid email address, then the notification would send correctly. This is not good, since a users may mis-typed their email, and my client will not receive a notification that the form was submitted.

    Also, if manually input an email address for the "From" address that is the same domain as the website (E.g. info@mywebsite.com), notifications would also not be delivered.

    Posted 11 years ago on Saturday May 5, 2012 | Permalink
  2. David Peralty

    Both of the issues you discuss are server issues, not WordPress or Gravity Forms. Your server is probably set to check for valid e-mail address or another anti-spam/e-mail security setting to make sure you can't use their server for spam. As you've said, this isn't a WordPress mail issue, and that's all Gravity Forms does when sending out e-mail is to throw our notification message at WordPress' built-in e-mail function.

    Have you created an info@mywebsite.com account with your web host? You may want to contact them about this issue.

    Posted 11 years ago on Monday May 7, 2012 | Permalink
  3. Yes, info@mywebsite.com is an active email for that web server host. Thanks, it makes sense that the rest is a server isssue.

    Posted 11 years ago on Monday May 7, 2012 | Permalink