PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Notifications not sent if "From" email is not active

  1. I have a form set to deliver notifications with a "From" email address pulled from a contact "Contact Email".

    I just spent a couple of hours sending test forms to make sure notifications were working correctly, and most notifications were not delivered. (This was *not* a Wordpress "mail()" issue — I fully tested that and it is working correctly). What I finally figured out is that, when filling out the form, if I used a fake email addresss, such as "test@test.com", for the Contact Email field, the notification would not send. However, if I used a valid email address, then the notification would send correctly. This is not good, since a users may mis-typed their email, and my client will not receive a notification that the form was submitted.

    Also, if manually input an email address for the "From" address that is the same domain as the website (E.g. info@mywebsite.com), notifications would also not be delivered.

    Posted 12 years ago on Saturday May 5, 2012 | Permalink
  2. David Peralty

    Both of the issues you discuss are server issues, not WordPress or Gravity Forms. Your server is probably set to check for valid e-mail address or another anti-spam/e-mail security setting to make sure you can't use their server for spam. As you've said, this isn't a WordPress mail issue, and that's all Gravity Forms does when sending out e-mail is to throw our notification message at WordPress' built-in e-mail function.

    Have you created an info@mywebsite.com account with your web host? You may want to contact them about this issue.

    Posted 12 years ago on Monday May 7, 2012 | Permalink
  3. Yes, info@mywebsite.com is an active email for that web server host. Thanks, it makes sense that the rest is a server isssue.

    Posted 12 years ago on Monday May 7, 2012 | Permalink