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Notifications only from specific emails

Gravity Support Forums » Plugin Support » Gravity Forms

  1. jiversen
    Member

    Hello all,

    I am getting some strange behavior where I have a form setup that will function properly and send an email notification occasionally, but most of the time not.

    The URL for this form is http://albeado.com/albeado-multispeak-training (you can test it by filling in the appropriate fields and selecting Free for the first option, and None for the second).

    I am hosting through Hostgator and have already talked with 2 individuals from their technical support department that have checked logs and tested the form themselves with a gmail account they have. They stated that gravity forms does not seem to be generating outgoing email in some cases and that I should contact you.

    I have the latest version of Gravity Forms installed and Wordpress 3.2.1. Thanks for your time.

    Regards,

    Jordan

    Posted 12 years ago on Tuesday April 17, 2012 | Permalink

  2. perry
    Member

    Hmmmm... this topic caught my eye as I am having the same problem.

    However, most of my form submissions are being delivered. Just that a few are not.

    I am hosting with godaddy and their support indicates their SMTP servers are not throwing errors related to my account.

    Any ideas on what to look for?

    Thanks in advance!

    Posted 12 years ago on Tuesday April 17, 2012 | Permalink

  3. David Peralty

    Gravity Forms hooks into WordPress' built-in wp-mail function, and so any issues regarding e-mail are due to one of three things:

    - SMTP on your server (which you've already said you checked)
    - WordPress (3.3.1 is out)
    - WordPress plugin (try disabling/updating plugins)

    Hope this helps. Let me know if there is anything else I can do.

    Posted 12 years ago on Tuesday April 17, 2012 | Permalink

  4. jiversen
    Member

    Hi All,

    So I upgraded to the latest version of gravity forms, gravity forms pay pal plugin, newest version of wordpress, etc.. I changed the email addresses to where the form is sent to to test different ones.

    Good news is that changing the send to email address lets through one of the 2 forms I have. Bad news is that the most important form (the training registration form) is not the one that is sending out a form to any of the email dresses I have specified.

    The link to the form that IS working: http://albeado.com/registration-complete
    The link to the form that is NOT sending out an email: http://albeado.com/albeado-multispeak-training

    So I updated all things I could, used different emails to take out the SMTP server potential issue and deactivated other plugins temporarily to test. One of the forms is being sent, so that is good, the other is not. I checked the notifications area and it is setup the same, so there should not be a configuration issue there.

    Only thing I can think of is that we are using the paypal plugin on one of the forms and not the other, as well as it sending them to the questionnaire form after the first form has been completed.

    Thoughts?

    Cheers,

    Jordan

    Posted 12 years ago on Tuesday April 17, 2012 | Permalink

  5. jiversen
    Member

    Anyone out there experience this? We have the event coming up, so I would like to rectify this sooner than later.

    Thanks again,

    Jordan

    Posted 12 years ago on Wednesday April 18, 2012 | Permalink

  6. David Peralty

    I've asked one of the developers to take a look at the issue to see if they can re-create it. Can you e-mail me an admin login for your WordPress site at peralty@rocketgenius.com so I can take a look at how things are configured?

    We don't currently know of any issues that would stop an e-mail notification because of any Add-on.

    Posted 12 years ago on Thursday April 19, 2012 | Permalink

  7. Carl Hancock
    Administrator

    @jiversen If the form that isn't sending email is the form that is integrated with PayPal, then there are things related to how you configured the PayPal integration that could prevent the email from being sent.

    Send David your site login information as he requested above. We can take a look at how you have things setup to see if that is indeed the situation.

    Be sure to read my reply below to the other poster on this thread. It's also applicable to you and any Gravity Forms user when it comes to email notification reliability.

    @perry Your issue is email reliability. This is a server, site and DNS issue related to how your web server and WordPress site are configured to send email. Just because an email is sent does not mean it will arrive reliably.

    There are a variety of factors that come into play with email reliability and none of them are things Gravity Forms itself controls. Gravity Forms simply passes the Send To, Send From, Subject and Message of the email to the core WordPress wp_mail() function and that is where it's involvement ends. It is then entirely up to your web server to reliably send the email.

    The best article I have found that discusses how to make your WordPress site more reliable at sending email is this one by Joost de Valk:

    http://yoast.com/email-reliability/

    His article discusses improving email reliability for comment related emails sent by WordPress. But it is directly applicable to email reliability with Gravity Forms because both of them use the same core WordPress function to send email the exact same way using the wp_mail() function.

    Posted 12 years ago on Thursday April 19, 2012 | Permalink