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Notifications > Routing - doesn't work properly

  1. Dear Support

    I've setup a form with two levels of dropboxes:

    1. First Level:
    ==============
    The list is A, B, C, D

    2. Second level
    ===============
    Listbox 1: A1, A2, A3
    Listbox 2: B1, B2, B3
    Listbox 3: C1, C2, C3
    Listbox 4: D1, D2, D3

    Now, each listbox from 2nd level is visible to users only if respective value is selected at 1st level.
    I.e.: if chosen "B" - Listbox 2 with B1, B2, B3 is opened.

    This works perfectly ok.

    Now, I need setup Routing. Each (and ONLY) A1, A2, A3, B1, B2, B3, C1, C2, C3, D1, D2, D3 should be notified if selected.

    So, I've setup the routing as following:
    Send to b1mailbox@domain.com if 'Lisbox 2' is 'B1'.
    Send to b2mailbox@domain.com if 'Lisbox 2' is 'B2'.
    Send to c1mailbox@domain.com if 'Lisbox 3' is 'C1'.
    etc...

    here comes an error: the system sends to ALL first recepients from the first line of each listbox.
    That is to A1, B1, C1, D1 ignoring the rule to send to only the one selected.

    Please advise,

    Thanks!

    Posted 12 years ago on Monday March 19, 2012 | Permalink
  2. Can you export your form and send the XML to rob@rocketgenius.com so I can take a look?

    Posted 12 years ago on Tuesday March 20, 2012 | Permalink
  3. This ended up being a bug in Gravity Forms. I was able to pinpoint and resolve it, so send me an email to alex@rocketgenius.com and I will send you a new version with the fix.

    Posted 12 years ago on Wednesday March 28, 2012 | Permalink
  4. The new version Gravity Forms v1.6.3.3.4 works correctly for multiple selected box routing.

    Thanks!

    Posted 12 years ago on Thursday March 29, 2012 | Permalink
  5. Right on! Thanks for letting us know.

    Posted 12 years ago on Thursday March 29, 2012 | Permalink

This topic has been resolved and has been closed to new replies.