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Notifications seem to reset when editing form

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Alex
    Member

    Not much to say that the title hasn't covered. I edit a form and when I do, the notifications for the form reset themselves.

    how come?

    Posted 13 years ago on Thursday December 23, 2010 | Permalink

  2. Carl Hancock
    Administrator

    You will have to first check for plugin or theme conflicts.

    To check for possible theme code conflicts:

    - Activate the default TwentyTen theme
    - Test to see if the issue occurs

    If the issue is no longer present, code in your theme is causing the issue to occur. If the issue still occurs then move on to the next test.

    To check for possible plugin code conflicts:

    - Deactivate ALL plugins
    - Activate Gravity Forms
    - Test to see if the issue occurs

    If the issue still occurs after doing both tests above, let us know and we can provide further assistance.

    If the issue is no longer present, code in one of your plugins is causing the issue to occur. Continue the debugging by following the steps below.

    - Activate each plugin one by one
    - Test to see if the issue occurs after each plugin you activate

    Once you activate a plugin that causes the issue to present itself, that plugin is doing something that conflicts with Gravity Forms. Let us know which plugin it is and we can look into it, however there are no guarantees that it is something we can resolve on our end as plugin conflicts typically are due to a problem with the other plugin.

    Posted 13 years ago on Thursday December 23, 2010 | Permalink