PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Notifications sent as an attached .htm?

  1. I am trying to get Asana email integrations (http://help.asana.com/customer/portal/articles/69313-how-do-i-email-tasks-into-a-project-or-tag-) to play nice with gravity forms.

    Whenever a form is submitted from here: https://legiblecontent.com/order-now/ the resulting email has all the form info attached as a .htm file and then only passes the subject line to asana and ignores the body because it sees no text. This seems like a simple fix I'm missing help!

    I set the email to another email address to test that's how I discovered the .HTM issue. If I tweak round cube settings it resolves the inline .htm issues and the email displays as plain text and if I manually forward it the email shows up in Asana perfectly.

    I really want to be able to send a completed form directly to asana via email.

    Posted 7 years ago on Monday November 12, 2012 | Permalink
  2. David Peralty
    Administrator

    Can you ask the Asana people about this. Gravity Forms notification e-mails are HTML e-mails by default but they aren't attachments as such.

    You can force it to be text only using the following hook:
    http://www.gravityhelp.com/documentation/page/Gform_notification_format

    Posted 7 years ago on Monday November 12, 2012 | Permalink
  3. I shot them an email yesterday no response as of yet. I will update when they respond.

    Posted 7 years ago on Monday November 12, 2012 | Permalink
  4. Lexicon,

    The change has to be made in your own plugin, not in their system. The instructions given in the link above will only work until the next time you upgrade your plugin, and then you'll have to reapply the fix.

    Instructions for permanently fixing the problem are not given, and the plugin authors, for some reason, seem unwilling to add a text-only response as a feature.

    Posted 7 years ago on Monday February 11, 2013 | Permalink
  5. David Peralty
    Administrator

    CoastalData - If you make the change in your theme's functions.php file, then upgrading Gravity Forms won't change anything you've added using our hooks/filters. All my best!

    Posted 7 years ago on Monday February 11, 2013 | Permalink