Notifications to user working fine. Notifications to admin not working.

Hi,

I'm hosting WP at Media Temple. With or without WP-Mail-SMTP plugin, the notifications to user work fine. But the notifications to admin are not working at all.

Any idea how I can fix this?

Thanks,

- Adrien O'Leary

Hi,

I have changed a parameter on my Media Temple account and it's now working fine. Thanks for the great plugin. And sorry for "polluting" the forum!

++

- Adrien O'Leary

Where do I set up the mail settings in the admin area to start receiving admin notices?

Hello there-

We're having the same sort of issue as the original poster, only for us it's the user notifications that aren't working and the admin notifications that are working like a charm.

We've read through the suggestions re: configuring and troubleshooting email in wordpress, including trying a couple of smtp plugins and submitting forms from users with various email addresses. Also double- and triple-checked the notification setting on our forms.

We're hosted at HostGator.

@Carl--Which server settings are the most frequent culprits when it comes to a behavior like this one (where the admin notification is happening after submission but the user notification is not)? BTW, absolutely LOVE this plugin!

@Adrien--Which setting did you tweak to solve your problem?

Thanks in advance guys

Thanks Carl. We've tried a variety of emails in the notifications settings just to see whether the recipient address is really a factor--gmail, hotmail, several pop3 addresses and imap addresses on different servers with different hosting companies. Still no love--no user notifications and no BCC of user notifications. The admin notification is just fine.

Maybe a quick description of how our form is set up:

We've created two hidden fields (not visible on the form filled out by users--only admin can see) and set them up to automatically populate using Gravity Forms defaults--{user:user_login} and {user:user_email}. The {user:user_email} is the one we use to set up our user notification. We use {user:user_login} as a unique identifier when processing submissions on the back-end. The other fields are standard fare.

We know the right values from WP are being pulled into the hidden fields because our admin notification is set up to show us all fields that were submitted and they look great.

Does the setup described above sound like it support the user notifications properly? And am I drawing the right conclusion from the admin notifications we're seeing? If so, then I guess we're down to either web server settings (somewhere invisible to me on our shared hosting at Host Gator) or a bug. Since the admin notification (and all other WP outgoing mail) is working perfectly and and since none of the various emails we've tried for user notification is receiving anything, I don't know what else to try.

Any other ideas? Thanks in advance for your help and for a really fantastic plugin.
Karl

Hello Carl-

1.4.5 is the version we've got installed. I think this is the latest public release--we usually get the update notifications and do our best to stay current. Have never installed a development release...

Just to be clear, what we've done under notifications is:

1. Enable email notification to users.
2. Select Email from the drop-down menu under "Send To Field".
3. We've also put some addresses in the BCC field for testing purposes.

In the case of our setup, "Email" is an invisible field on our form which is automatically populated with the form field variable {user:user_email}.

Hope that clarifies a bit.

Thanks again,
Karl

Thanks Carl-

You were spot on. The development version does EXACTLY what we need it to do! PERFECT!

Don't want to dilute this thread--where would be the best place to post to you about a GF-based plugin/extension idea and ask your advice re: developers with expert knowledge of GF's workings?

Thanks again for the help!

Best,
Karl

Thanks again Carl--will do.