Hi,
I created 2 forms for my clients site some months ago and today the forms broke and not sure why.
Form one lost it's formatting even though no changes were done the css, and when I preview or go to the page of the second form the page is blank.
I've disabled all plugins and reactivated just gravityforms, reloaded a backup version of the site and nothing works. Never had it happen before so not sure where to start troubleshooting.
Thanks
Please post a link to one of your sites.
Is it possibly related to upgrades to WordPress? The latest WordPress version includes a different version of jQuery.
Also, are you using both the latest Gravity Forms (1.5.2.8) and WordPress (3.2.1)?
Ok. I am using the latest WP and the latest GF.
The page that is missing the form is http://www.emeraldm.com/become-a-model/
And the page where the formatting changed is http://www.emeraldm.com/contact/
It's strange because I updated WP about a week prior and everything was fine. It broke while I was talking to my client about something different regarding the site.
You have some bad markup going on in that page. The one form that does come up comes up with limited styling. If you look at the source of the page, you will see this tag:
[html]
<style type="text/css" media="screen" >But then there is no style being added. After that, the links to all the CSS and scripts are present, but they're wrapped by that opening style tag. That's causing you problems. The closing </style> tag, if there is one, it not in the right place.
Not sure where that opening tag is coming from, or what's not working to leave it unclosed like that, but you need to close it properly or remove it completely. I think it will work after that.
You can use an HTML validator to help you if necessary:
http://validator.w3.org/check?uri=http%3A%2F%2Fwww.emeraldm.com%2Fbecome-a-model%2F
10 Points for Chris :)
I took out the line and it fixed the contact page. Very strange because that line has been there for 7 months and never caused an issue, and then suddenly without doing anything it broke that page.
The contact page will look slightly off for a moment while I do other adjustments, but now the missing form. It doesn't show up in the preview or on the assigned page. I also tried exporting/importing it and still doesn't work.
I see this in the source of the become a model page:
Currently being updated.Is the correct form being inserted correctly with the short code? Can you try inserting it again to see if there is a difference?
Ok I added it and it looks like it's back to normal.
My client requested the "updating" text while it was being fixed, then we noticed a few other things were out of place so I put up the splash page and disabled all the plugins.
Thank You for your help so far.
So now the form shows up on the public side of the site, but not in the preview area. Notifications and entries work.
@48-14 If the forms aren't previewing this could be some sort of theme/plugin conflict or a web server issue. We've seen strange issues with older versions of IIS. Is this site on a Windows or Linux based web server?
Hi Carl,
It's a linux server, regular cpanel, CENTOS 5.6 i686 virtuozzo
I know sometimes one little thing can cause all sorts of issues. The theme, wp, and GF worked great for months and then stopped. If it broke after an upgrade I would revert to previous version of the plugin or WP.
All the ideas have been useful (Thanks Chris)
I have root access in case you need anymore details.
